Senior Ad Sales Systems Analyst & Automation Lead

NBCUniversal; New York (NY); On-site; USD 76,500 - 93,500; Full time

Job summary

NBCUniversal's Video Platform Software Engineering group seeks a Senior Business Systems Analyst to support Ad Sales technology, ensuring day-to-day operations across integrated systems with front-end support and back-end monitoring. You will analyze tickets, collaborate across teams, and guide resolutions for complex business logic.

Responsibilities include owning SLAs, documenting procedures, leveraging AI tooling, coordinating with vendors, and understanding system architecture.

Qualifications

• Minimum 5 years of experience working in an ad sales system.
• Experience troubleshooting software, system integrations, and other technology issues.
• Experience with SQL and data analysis in a business context.
• Experience with customer interactions and maintaining positive relationships.

Responsibilities

• Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA’s.
• Work in a team setting with counterparts on solving issues and able to work solely while providing updates to stakeholders.
• Understand how issues impact the business and escalate critical issues when necessary.
• Document and follow standard operating procedures for production troubleshooting and incident management.
• Leverage AI tools to aid in issue resolution and documentation.
• Understand system design to guide others on complex business logic and troubleshoot calculations, integration, and backend data issues.
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
• Collaborate with varying teams to understand system functionality and architecture to solve issues and document in a knowledge base.
• Analyze process and system issues and suggest areas for improvement and automation opportunities.
• Determine alerts, monitors and logging needed to identify problems before they occur and help troubleshoot and prevent issues.
• Works occasional evenings during special events.
• Rotating weekend on call shifts for urgent issues and provide backup coverage as needed.

Skills

Ad sales systems experience

SQL

Customer relationship management

Flexible work schedule

Automation scripting / RPA

Education

Bachelor's degree in Computer Science / Engineering / IT

Tools

APIs

Data streams

Microservices

Job description

NBCUniversal's Video Platform Software Engineering group seeks a Senior Business Systems Analyst to support Ad Sales technology, ensuring day-to-day operations across integrated systems with front-end support and back-end monitoring. You will analyze tickets, collaborate across teams, and guide resolutions for complex business logic.

Responsibilities include owning SLAs, documenting procedures, leveraging AI tooling, coordinating with vendors, and understanding system architecture.