Sr Business Systems Analyst

NBCUniversal; New York (NY); On-site; USD 76,500 - 93,500; Full time

Job summary

NBCUniversal's Video Platform Software Engineering group seeks a Senior Business Systems Analyst to support Ad Sales technology, ensuring day-to-day operations across integrated systems with front-end support and back-end monitoring. You will analyze tickets, collaborate across teams, and guide resolutions for complex business logic.

Responsibilities include owning SLAs, documenting procedures, leveraging AI tooling, coordinating with vendors, and understanding system architecture.

Qualifications

• Minimum 5 years of experience working in an ad sales system.
• Experience troubleshooting software, system integrations, and other technology issues.
• Experience with SQL and data analysis in a business context.
• Experience with customer interactions and maintaining positive relationships.

Responsibilities

• Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA’s.
• Work in a team setting with counterparts on solving issues and able to work solely while providing updates to stakeholders.
• Understand how issues impact the business and escalate critical issues when necessary.
• Document and follow standard operating procedures for production troubleshooting and incident management.
• Leverage AI tools to aid in issue resolution and documentation.
• Understand system design to guide others on complex business logic and troubleshoot calculations, integration, and backend data issues.
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
• Collaborate with varying teams to understand system functionality and architecture to solve issues and document in a knowledge base.
• Analyze process and system issues and suggest areas for improvement and automation opportunities.
• Determine alerts, monitors and logging needed to identify problems before they occur and help troubleshoot and prevent issues.
• Works occasional evenings during special events.
• Rotating weekend on call shifts for urgent issues and provide backup coverage as needed.

Skills

Ad sales systems experience

SQL

Customer relationship management

Flexible work schedule

Automation scripting / RPA

Education

Bachelor's degree in Computer Science / Engineering / IT

Tools

APIs

Data streams

Microservices

Job description

Job Description

The Senior Business Systems Analyst will be a member of NBCUniversal’s Video Platform Software Engineering organization, concentrating on Ad Sales technology. The Senior Business Analyst is responsible for ensuring our Ad Sales business can perform their day-to-day activities utilizing our integrated systems. This role provides front-end user support, back-end monitoring and troubleshooting for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, ad serving, delivery and billing.

Responsibilities

• Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA’s.
• Work in a team setting with counterparts on solving issues at hand but also able to work solely while providing updates to stakeholders throughout the process.
• Understand how issues impact the business and escalat critical issues when necessary.
• Document and follow standard operating procedures for production troubleshooting and incident management.
• Leverage AI tools to aid in issue resolution and documentation.
• Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues.
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
• Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding.
• Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities.
• Determine alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues.
• Works occasional evenings during special events.
• Rotating weekend on call shifts for urgent issues and provide backup coverage as needed.

Qualifications

• Minimum 5 years of experience working in an ad sales system.
• Experience troubleshooting software, system integrations, and other technology issues.
• Experience with SQL
• Experience with customer interactions and maintaining positive relationships.
• Willingness to have a flexible work schedule to meet operational and special event coverage needs.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, IT, IS, or similar technical discipline.
• Self-motivated and accountable, with a high level of commitment to responsibility.
• Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups.
• Experience with providing automated solutions (scripting, testing, RPA, etc.).
• Experience working with modern technology solutions (API’s, data streams, microservices).

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [e-mail].

For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

Compensation

$85,000-$85,000 per year