Senior Active Directory Admin | Incident & SLA Expert

Wipro Ltd.; Minneapolis (MN); On-site; USD 60,000 - 135,000; Full time

Job summary

Wipro Limited in the United States is seeking a role to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyze system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Responsibilities include triaging tickets, monitoring SLAs, optimizing performance, and coordinating disaster recovery activities, while contributing to knowledge bases and engaging with stakeholders to ensure service alignment.

Qualifications

• Mandatory skills: Microsoft Active Directory Admin.
• Experience: 5–8 years.

Responsibilities

• Triaging and resolution of tickets - Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring - Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization - Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements - Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery - Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement - Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management - Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning - Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Skills

Microsoft Active Directory

Job description

Wipro Limited in the United States is seeking a role to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyze system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Responsibilities include triaging tickets, monitoring SLAs, optimizing performance, and coordinating disaster recovery activities, while contributing to knowledge bases and engaging with stakeholders to ensure service alignment.