ADMINISTRATOR L2

Wipro Ltd.; Minneapolis (MN); Presencial; USD 36.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental benefits

Disability insurance

Paid time off

Drug screening (post-offer)

Descripción de la vacante

Wipro Limited is seeking a role focused on triage and documentation of priority incidents, ensuring SLA adherence and timely resolution of software, hardware, and network service requests. The position involves monitoring SLAs and assisting in change requests, with a strong emphasis on accurate ticketing and escalation where needed.

The role offers the opportunity to contribute to a large, global technology services company and participate in end-to-end incident management, with comprehensive

Formación

• Triaging and resolution of priority incident tickets (P3) with SLA adherence.
• Resolution of software/hardware/network service requests within defined timelines.
• SLA monitoring and escalation for delays or breaches.
• Change request creation based on incident types.

Responsabilidades

• Triaging and resolution of priority incident tickets (P3) with its documentation and following the defined SLA and escalation procedures.
• Resolution of service requests: track and assist in resolution of software/hardware/network service requests within defined timelines.
• SLA monitoring: track SLA timelines for entire lifecycle of priority incident tickets and escalate delays.
• Change request execution: assist in creation of change requests based on incident tickets.

Conocimientos

MS System Center Configuration Manager

Descripción del empleo

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Areas of responsibility

Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.

Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.

SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.

Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Mandatory Skills: MS System Center Configuration Manager.Experience: 1-3 Years.The expected compensation for this role ranges from $35,500 to $76,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.