Senior ACH & FGPP Support Engineer

Finastra; United States; Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexibility: unlimited vacation

Hybrid working arrangements

Paid time off for voting, bereavement,

Job summary

Finastra is seeking an Expert ACH Engineer to join the Payments Customer Support organization. This senior individual contributor role focuses on advanced functional and technical support for Payments platforms, with emphasis on NACHA (ACH) processing and FGPP flows.

The role owns complex, high‑impact customer issues end‑to‑end, reduces operational risk, and improves resolution quality. You will mentor junior engineers and collaborate with Product, Engineering, and Infrastructure teams across

Qualifications

• Ability to write and interpret SQL queries for troubleshooting and analysis.
• Experience working with Oracle databases, including schemas, tables, and audit data.
• Ability to analyze transactional data to support root cause analysis.

Responsibilities

• Provide expert‑level functional and technical support for Payments platforms, with emphasis on NACHA / ACH processing and FGPP flows.
• Own complex and high‑severity customer issues across the full support lifecycle, including investigation, resolution, validation, and customer communication.
• Act as a senior escalation point for issues impacting customer operations and business continuity.

Skills

SQL queries

Oracle database

Root cause analysis

Incident management

Payment systems knowledge

Escalation handling

Cross-functional collaboration

Tools

SFDC

Linux/Unix

Job description

Finastra is seeking an Expert ACH Engineer to join the Payments Customer Support organization. This senior individual contributor role focuses on advanced functional and technical support for Payments platforms, with emphasis on NACHA (ACH) processing and FGPP flows.

The role owns complex, high‑impact customer issues end‑to‑end, reduces operational risk, and improves resolution quality. You will mentor junior engineers and collaborate with Product, Engineering, and Infrastructure teams across