Senior Account Representative - FFW

GEODIS USA, LLC; Elk Grove Village (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision insurance after

Paid maternity and parental leave

Career development opportunities

Mentorship programs

Volunteer opportunities

Job summary

GEODIS USA, LLC is seeking a customer service liaison to connect with customers, select carriers, and manage shipment documentation. You will open files in Cargowise, coordinate with overseas offices and ensure data accuracy across systems.

The role involves rate conversions, invoicing, and handling tracking inquiries. Applicants should have 3+ years in customs brokerage or export/import, and be proficient with ERP/TMS/WMS tools and Microsoft Office.

Qualifications

• Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or equivalent.
• Familiarity with client systems including ERP, TMS and WMS applications.
• Proficient in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel.
• Excellent written and verbal communication and relationship-building skills.

Responsibilities

• Serves as the customer service liaison between GEODIS and the customer.
• Select appropriate carrier and routing based on shipment characteristics or customer requirements.
• Process all documents and information requests received from GEODIS.
• Open files, enter notes, information and document requests in Cargowise system.
• Coordinate shipping details with overseas agent and arrange bookings with carriers.
• Convert and verify shipment weight and volume; calculate rates and price conversions.
• Assist customers with questions, complaints, tracking and tracing.
• Complete invoicing requirements accurately and within time limits.
• Ensure data elements are entered accurately in IRIS and maintain 95% accuracy.

Skills

MS Outlook

MS Word

PowerPoint

Excel

Customer service

Tools

AS400

Cargowise

ERP systems

TMS

WMS

Job description

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Serves as the customer service liaison between GEODIS and the customer
• Select appropriate carrier and routing based on shipment characteristics or customer requirements
• Processes all documents and information requests received from GEODIS
• Open files, enters notes, information and document requests in Cargowise system
• Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
• Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
• Coordinates shipping details with overseas agent
• Convert and verify shipment weight and volume
• Calculate rates and price conversions; profit and loss analysis
• Assist customers with question complaints, requests, tracking and tracing
• Completes invoicing requirements accurately and within Company DETI time requirements
• Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
• Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
• Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
• Ensure email and telephone calls are promptly and politely answered

What you need:

• Intermediate proficiency in AS400 and Cargowise
• Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
• Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
• Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.