Account Representative - Air Export

GEODIS USA, LLC; Elk Grove Village (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid maternity and paternity leave

Career development programs

Employee perks and discounts

Volunteer opportunities

Job summary

GEODIS USA, LLC in Elk Grove Village, IL is seeking an Export Operations Clerk to serve as the customer service liaison and manage export documentation. You will coordinate documents, requests, and data flows to ensure timely, accurate processing for shipments.

The role emphasizes processing documents, communicating with suppliers and internal teams, and ensuring TSA and government compliance for air and truck freight movements.

Qualifications

• Minimum 2 years of export experience or equivalent education and experience.
• Experience in freight forwarding.
• Knowledge of TSA and Government Agency requirements.
• Ability to read and interpret documents and write routine reports.
• Good verbal and written communication skills.

Responsibilities

• Serves as the customer service liaison between GEODIS and the customer.
• Processes all documents and information requests received from GEODIS.
• Enters notes, information requests, and document requests in CargoWise system.
• Sends information/document requests to company employees, suppliers, service providers or overseas production offices as needed.
• Communicates with specified offices, departments, and teams on all issues affecting Air Export.
• Files document requests, correspondence, and documents in a file folder identified by the applicable shipping number.
• Ensures operational procedures are in line with company needs and TSA/government regulations.

Skills

Customer liaison

Verbal communication

Written communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

IL Elk Grove Village 2000
2000 Arthur Ave
Suite A
Elk Grove Village, IL 60007, USA

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team: (job description)

• Serves as the customer service liaison between GEODIS and the customer.
• Processes all documents and information requests received from GEODIS.
• Entersnotes, informationrequestsand document requests inCargowisesystem.
• Sends information/document requests tocompany’semployees, suppliers, serviceprovidersor overseas production offices as needed.
• Communicates with specified offices, departments, and teams on all issues affecting Air Export
• Filesdocument requests, correspondence, and documents in a file folderidentifiedby the applicable shipping number.
• Ensures operational procedures are in line with company needs.
• Ensurescompliance with regard to TSA and/or government regulations.

What you need:(requirements)

• Minimum 2years experiencein exportation of goods, or an equivalent combination of both education and experience
• Experience in freight forwarding.
• Knowledge of TSA and Government Agency requirements
• Knowledge of the movement of freight via air and/or truck
• PC literate with experience with Microsoft Outlook, Word, Access, and Excel
• Ability to successfully pass a TSA Security Threat Assessment (STA) background screening.
• Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manual.
• Ability towriteroutine reports and correspondence.
• Ability to apply commonsenseunderstanding to carry out instructionsfurnishedin written, oral, or diagram form.
• Good verbal and written communication skills

Bonus if you have:(Preferred requirements)

• Ability to handle multiple activities and prioritize work
• Strong analytical andproblem solvingskills
• Accountable for, and has ability to complete, commitments on time sensitive matters
• Strong communicationskills to work within a team and with cross functional team
• Willingness to improve and learn

What you gain from joining our team:(benefits)

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists throughFirstStopHealthavailablefirst day of employment!
• Health, dental, and vision insurance after30 daysof employment
• Paid maternity andpaternity leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employeeperkslike fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.