Account Representative - Customs Brokerage

Geodi; Philadelphia (Philadelphia County); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

On-demand pay

Flexible opportunities (FT/PT/seasonal

Telemedicine

Paid holidays

Career growth

Job summary

GEODIS is hiring an Account Representative - Customs Brokerage in the United States, Philadelphia area. This role serves as the customer service liaison, processes US customs entries, classifies HTS, coordinates with forwarders and agencies, and ensures government regulation compliance.

The position requires at least 3 years in customs brokerage, strong communication, and multitasking abilities, with proficiency in Cargowise/AS400 and MS Office.

Qualifications

• Minimum 3 years experience in customs brokerage or an equivalent combination of education and experience.
• Knowledge of U.S. Government Agency requirements.
• Knowledge of U.S. Customs and OGA clearance of freight.
• PC literate with experience with Microsoft Outlook, Word, Access and Excel.
• Excellent written and oral communication skills to develop relationships with internal and external customers.
• Excellent planning and organizational skills.
• Ability to read and interpret documents.
• Ability to write routine reports and correspondence.
• Ability to multitask.
• Mathematical skills essential to ensure accuracy in calculations.

Responsibilities

• Serves as the customer service liaison between the Company and the customer.
• Processes Custom and OGA entries for clearance of goods into the United States.
• Opens files, enters notes, information and document requests in Cargowise and/or AS400 system.
• Classifies invoice based on HTS (Harmonized Tariff Schedule).
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed.
• Communicates with specified offices, departments, and teams on all issues affecting customs brokerage.
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number.
• Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
• Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
• Convert and verify shipment weight, volume and foreign currency
• Maintain communication with customers, carriers and vendors
• Coordinate pick-ups and invoice files
• Assist customers with questions, complaints, requests, tracking and tracing
• Handles accounting processes accurately and in a timely manner
• Coordination of shipments from airline, ocean piers and CFS to customer/destination
• Review documentation or issue documents to meet government regulations and carrier regulations
• Must have knowledge of buying/selling rates to ensure profitability
• Ensure email and telephone calls are promptly and politely answered

Skills

Customs brokerage

US government knowledge

Customer service

Communication

Multitasking

Math calculations

Tools

Cargowise

AS400

Outlook

Word

Access

Excel

Job description

Account Representative - Customs Brokerage

At GEODIS, we don't just move products. We keep businesses running, communities connected, and the world's leading brands moving forward. As a global third-party logistics leader, we're driven by one purpose: A Better Way to Deliver. Whether you're just starting your career or looking for your next opportunity, GEODIS offers the tools, support, and career paths to help you go further.

Your role on the team:

• Serves as the customer service liaison between the Company and the customer
• Processes Custom and OGA (other government agency) entries for clearance of goods into the United States
• Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
• Classifies invoice based on HTS (Harmonized Tariff Schedule)
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed
• Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
• Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
• Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
• Convert and verify shipment weight, volume and foreign currency
• Maintain communication with customers, carriers and vendors
• Coordinate pick-ups and invoice files
• Assist customers with questions, complaints, requests, tracking and tracing
• Handles accounting processes accurately and in a timely manner
• Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Review documentation or issue documents to meet government regulations and carrier regulations
• Must have knowledge of buying/selling rates to ensure profitability
• Ensure email and telephone calls are promptly and politely answered

What you need:

• Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience.
• Knowledge of U.S. Government Agency requirements
• Knowledge of U.S. Customs and OGA clearance of freight
• PC literate with experience with Microsoft Outlook, Work, Access and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Excellent planning and organizational skills
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to multitask
• Mathematical skills essential to ensure accuracy in calculations

Why Build Your Career with GEODIS?

• Deliver Bigger Rewards Competitive pay, with bonus opportunities available for select positions.
• Deliver a Schedule That Fits Your Life Full-time, part-time, seasonal, day, night, weekend, and flexible opportunities available at many locations.*
• Deliver Your Pay, Your Way Get access to your earned wages before payday with on-demand pay options.
• Deliver Better Benefits Free telemedicine beginning on Day One, plus affordable medical, dental, and vision coverage after a short waiting period.*
• Deliver More Time for What Matters Paid holidays, paid time off, short-term disability, parental leave, and other benefits designed to support life beyond work.*
• Deliver with Confidence Your safety comes first. We are committed to maintaining clean, safe, and well-organized workplaces where every teammate can succeed.
• Deliver Your Ideas Your feedback matters. We continuously invest in improving the teammate experience by listening and taking action.
• Deliver Your Career Forward From warehouse operations to leadership roles, your next opportunity could be closer than you think. Approximately 10% of our warehouse teammates earn promotions each year , because we believe in developing talent from within.
• Deliver Support When It's Needed Most The GEODIS Compassion Fund provides one-time financial assistance to teammates facing unexpected hardships.
• Deliver a Positive Impact Give back through volunteer opportunities and support meaningful causes through the GEODIS Foundation and GEODIS Compassion Fund .
• Deliver Great Work Alongside Great People Join a team that works hard, celebrates success, and supports one another every step of the way.
• Deliver Your Authentic Self We're proud of our diverse workforce and inclusive culture. Employee Resource Groups, cultural celebrations, and development opportunities help everyone feel welcome and connected.
• Deliver Your Future Whether you're looking for seasonal work, your first logistics role, or a long-term career, GEODIS offers opportunities to learn, grow, and build a future you can be proud of.

Your next destination starts here. Come build your career with a global logistics leader that's delivering opportunities every day.

*Eligibility for certain benefits varies by location, position, employment status, and length of service.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.