Senior Account Manager (Project Operations & Client Relationships)

Keka Technologies Private Limited; Oregon (WI); Hybrid; USD 90,000 - 140,000; Full time

Job summary

IFN is rethinking the traditional creative agency model by allowing brands to assemble top-tier talent in design, video, and content through a data-driven platform. As a Senior Account Manager, you will own key client relationships, drive end-to-end project execution, and manage a team to deliver world-class results in a remote-friendly setup.

This role suits someone with agency leadership experience who seeks greater autonomy, accountability, and impact across senior client relationships,

Qualifications

• Minimum 5 years of agency experience in account management, client servicing and project leadership.
• Currently operating as a Senior Manager, GAM, Account Director or equivalent.
• Proven experience coaching, delegating and holding people accountable.
• Strong track record managing client relationships end-to-end at senior level.
• Strong domain experience across design, video, and content/creative services.
• Excellent communication skills and ability to represent the business to clients and leadership.

Responsibilities

• Own strong client relationships through timely communication, responsiveness and attention to detail while leading calls and ensuring project delivery.
• Independently manage ongoing client accounts and projects with strong execution across teams.
• Lead and manage a team of Account Managers/Executives, review work and coach on client handling.
• Coordinate talent for project needs, assess quality, fit, availability, timelines, and budget.
• Lead proposals, scopes, pricing and project solutions for client requirements.
• Track project progress, maintain account updates and keep documentation organized.

Skills

Agency experience

Account management

Team leadership

Client relationship

Communication

Pricing & proposals

Project management

Attention to detail

Job description

Senior Account Manager (Project Operations & Client Relationships)

4-5 years

Remote

Full-Time

IFN is rethinking the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IFN is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.

About the Role

As a Senior Account Manager, you will take ownership of key client relationships, lead project execution end-to-end, and manage a team while driving smooth coordination across accounts.

This role is ideal for someone who has already led accounts and managed people in an agency environment, and is now ready to operate with greater autonomy, own larger and more complex client relationships, and build out a high-performing account management team.

Responsibilities

Client Coordination & Relationship Management: Own strong client relationships through timely communication, responsiveness, and attention to detail while leading calls, understanding requirements, managing follow-ups, and ensuring confidence in project delivery.

Account & Project Management: Independently manage ongoing client accounts and projects while driving smooth communication, timely follow-ups, and strong execution across teams and stakeholders.

Team Coordination & Management: Lead and manage a team of Account Managers/Executives and set clear direction, review work quality, coach on client handling and execution, and ensure accountability and consistency across the accounts under your remit.

Talent Coordination & Quality Management: Identify and coordinate the right creative talent for different project needs while applying judgment on quality, fit, availability, timelines, and budget.

Proposal Building, Pricing & Commercial Support: Lead the creation of proposals, scopes, and project plans for client requirements while owning pricing discussions, commercial decisions, and project solutioning.

Reporting & Operations: Track project progress, maintain account updates, and keep documentation organized across proposals, timelines, deliverables, and key account updates while ensuring strong operational discipline across accounts.

Requirements

• Minimum 5 years of agency experience in account management, client servicing, and project leadership.
• Currently operating as a Senior Manager, Group Account Manager (GAM), or Account Director, or in an equivalent role.
• Proven experience running a team by coaching, delegating, and holding people accountable.
• Strong track record managing client relationships end-to-end, including at a senior/stakeholder level.
• Strong domain experience across design, video, and content/creative services.
• Excellent communication skills and someone who is confident, articulate, and comfortable representing the business in front of clients and leadership.
• Highly organized, detail-oriented, and dependable.
• Strong problem-solving ability and comfort handling multiple moving pieces at once.
• Strong commercial thinking across pricing, proposals, and project economics.
• Ownership mindset with the ability to take initiative and drive things forward independently.

Why Join Us?

Work with Leading Brands: Get exposure to some of the biggest brands in India and manage high-quality creative projects at scale.

Own Real Account Management Depth: Lead client servicing, project management, pricing, proposals, and talent coordination with real ownership, not just execution.

Build and Grow a Team: Take on the responsibility of managing and developing a team while growing your own capability to handle larger, more complex accounts.

Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who care deeply about quality and execution.

High-Trust Environment: Be part of a team that values initiative, accountability, and strong execution.

Remote-First Flexibility: Work in a setup that gives you autonomy while staying closely connected to a collaborative team.

30–60–90 Day Plan

First 30 Days – Context, Learning & Foundations Understand IFN's business model, service lines, clients, and internal workflows. Build context on how accounts and teams are managed, how talent is coordinated, and how proposals, pricing, and project execution work. Get familiar with tools, reporting formats, communication processes, and the day-to-day rhythm of account management.

Days 31–60 – Active Ownership & Team Integration Take ownership of assigned client accounts and begin actively managing your team, reviewing work, providing direction, and stepping into client coordination, proposals, and execution. Build stronger judgment on project workflows, talent decisions, and how account relationships and team performance are managed over time.

Days 61–90 – Full Ownership & Independent Execution Operate with full ownership across your accounts, client relationships, and team. Drive day-to-day execution independently, lead proposals and commercial discussions, and demonstrate strong reliability, responsiveness, and judgment in managing both accounts and people.

Required Skills

team handling Client Servicing campaign management client relationship management key account management project management