Senior Account Manager - Personal Lines

The Bulow Group; Tinley Park (IL); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO

Health/dental/vision insurance

401(k) with company match

Life and disability insurance

Job summary

The Bulow Group in Tinley Park, IL is seeking a Senior Account Manager on our Personal Lines team. You will provide professional account management and brokerage services to personal lines and high net worth clients, overseeing assigned accounts and guiding them through the insurance lifecycle.

This hybrid role offers 3 in-office days per week with flexible scheduling. You will lead renewals, educate clients, maintain relationships, and collaborate with Producers to deliver proactive service

Qualifications

• High School Diploma or equivalent required.
• BA or BS degree preferred.
• Experience managing a team preferred but not required.

Responsibilities

• Serve as a strategic partner to every client in our book of business, including but not limited to conducting consistent, well-prepared meetings on a regular cadence.
• Identify core challenges each client faces and deliver practical solutions.
• Drive client retention through deliberate, thoughtful action.
• Capture, organize, and maintain relationship intelligence with precision.
• Maintain current expertise in personal line plan structures, riders, compliance obligations, regulatory changes, and market trends.
• Ensure Producers are fully informed about and prepared for all client meetings and interfaces.

Skills

Client relationships

Communication skills

Microsoft Office

Team leadership

Fast-paced environment

Education

High School Diploma

BA/BS preferred

Tools

Applied EPIC

Agency management system

Job description

About the Role

As a Senior Account Manager on our Personal Lines team, you'll be on the front lines of providing the TBG Gold Standard of service to our clients. You'll provide professional, courteous account management and brokerage services to our personal lines and high net worth clients. The Account Management (AM) role is primarily responsible for overseeing management of assigned accounts, finding solutions to address clients' specific risk profile, and working with clients through the insurance lifecycle at TBG.

This role is hybrid with 3 days in office a week preferred. This schedule can be flexible.

What You'll Do

• Serve as a strategic partner to every client in our book of business, including but not limited to:
  • Conducting consistent, well-prepared meetings on a regular cadence
  • Identifying core challenges each client faces and delivering practical solutions
  • Driving client retention through deliberate, thoughtful action
  • Capturing, organizing, and maintaining relationship intelligence with precision
• Maintain current expertise in personal line plan structures, riders, compliance obligations, regulatory changes, and market trends.
• Ensure Producers, when assigned, are fully informed about and prepared for all client meetings and interfaces so as to be able to competently and proactively manage the client relationship.
• Proactively lead the renewal process keeping clients informed throughout.
• Act as an educator and resource for clients
• Manage the end-to-end service workflow for our personal lines book of business
• Pursue ongoing development through training, industry reading, and coursework that supports earning or maintaining professional designations
• Take on additional responsibilities as needed

What We Look For

• High School Diploma or equivalent required, BA or BS degree preferred
• Experience managing a team preferred but not required
• 4-6 Years of Personal Lines Account Management experience
• Property and Casualty license or willing to obtain within 90 days of hire
• Experiencing working with decision makers and their staff
• Proficiency with the Microsoft Office Suite
• Experience working with Applied EPIC agency management system
• Exceptional written and verbal communication skills
• Ability to work in fast-paced production environment

What We Offer

• Competitive compensation
• Flexible paid time off
• Comprehensive benefit plans including Aetna PPO medical, Guardian Dental, Vision, Life, and Disability
• Flexible Spending Accounts: HSA, Health Care FSA and Dependent Care FSA
• 401(k) with 4% company match
• Company paid Life, Short-Term Disability & Long-Term Disability Plans
• Supplemental Life and Disability plans
• Employee Assistance Program (EAP): Confidential counseling, financial, and legal resources
• Rightway: Expert healthcare navigation
• Spring Health: Comprehensive mental health and well-being solutions
• XP Health: Additional, modern vision benefits supplementing vision coverage with added frame allowances
• Time Off: Sick Leave, Family and Medical Leave, Flexible Time Off (FTO)
• Paid Holidays: Observance of all major holidays and many early office closure days
• State of the Art corporate office with fully equipped gym, kitchen, smoothie bar, outside patio and pavilion, and top of the line technology
• Catered Lunch most every Tuesday and Thursday
• Many employee and prospect events such as the Master's Event, Thanksgiving Turkey Cook-off, Food Truck Thursdays, Employee Cook outs, Happy Hours, Cinco de Mayo lunch, St, Patrick's Day lunch.
• Free Continuing Education (CE) and paid license renewals and tracking

Expected salary range: $55,000 to $65,000, based on skills, experience, and location.

TBG Capital Holdings, LLC, The Bulow Group, Inc. and The Bulow Group Benefits, Inc. is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.