Senior Account Manager - Personal Lines

RPR Insurance; Brentwood (TN); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid or remote flexibility

Career growth opportunities

Supportive team culture

Job summary

At RPR Insurance in Brentwood, we're looking for a Senior Personal Lines Account Manager to build strong client relationships and deliver exceptional service. In this role, you will manage renewals, coverage changes, and retention for a portfolio of personal lines clients, ensuring they receive proactive support.

The ideal candidate will have 3+ years in personal lines management within an independent agency, along with an active P&C License. This position offers hybrid or remote flexibility and opportunities for career growth within a supportive team culture.

Qualifications

• 3+ years experience in an Independent Agency, personal lines account management.
• Ability to manage renewals and retention strategies.
• Experience working with insureds in the State of TN.

Responsibilities

• Serve as an advisor and advocate for a portfolio of personal lines clients.
• Manage renewals, coverage changes, and retention with confidence.
• Analyze coverage and present options to insureds.

Skills

Personal lines account management

Deep knowledge of carriers and coverage forms

Proficiency in AMS360 and Microsoft Office

Exceptional communication

Attention to detail

Education

Active P&C License

Life License preferred

Job description

At RPR Insurance, we’re looking for a high-performing Senior Personal Lines Account Manager who thrives on building relationships, solving problems, and delivering an exceptional client experience. This is more than a service role. It’s an opportunity to become a trusted advisor to a loyal client base within a fast-growing, team-first independent agency.

We don’t just renew policies; we help clients Live Protected. And we do it in a culture built on collaboration, accountability, continuous growth, and winning together. If you’re driven, detail-oriented, and energized by working alongside a high-performing team that values your expertise and invests in your success, you’ll feel right at home here.

If you’re ready for a role where your work matters, your voice is heard, and your career can grow — we’d love to connect.

IA Channel Experience Required

$75,000+ Based on Experience

Responsibilities

What You’ll Do

• You’ll serve as an advisor and advocate for a portfolio of personal lines clients, ensuring each household receives proactive, exceptional service
• You’ll manage renewals, coverage changes, and retention with confidence while leveraging your product knowledge to identify gaps, improve protection, and deliver peace of mind
• You’ll leverage the tools available to you to offer options, add additional lines, and retain our existing book of business

Day-to-Day Responsibilities:

• Manage a book of personal lines business with attention and care
• Proactively review renewals and negotiate with carriers to ensure competitive coverage/pricing and present options to insureds
• Analyze coverage and compare/present options to insureds
• Build long-term client relationships through consultative conversations and responsiveness
• Assist clients with new policies, changes, and claims with empathy and urgency
• Educate clients on coverage options and risk prevention strategies
• Identify opportunities for cross-sell and rounding out accounts
• Partner with team, agency leadership, and underwriters to ensure smooth execution and high client satisfaction
• Remain current on carrier appetite, market trends, and technology tools
• Work with high-net-worth clients on their growing portfolio of assets
• Ask for Google Reviews and Life Insurance

Qualifications

What You Need

• 3+ years experience in an Independent Agency (IA channel), personal lines account management
• Deep knowledge of carriers, coverage forms, and rating practices
• Active P&C License
• Life License preferred
• Proficiency in the agency's management system, AMS360, and Microsoft Office
• Exceptional communication, organization, attention to detail, and follow-through
• Ability to manage renewals and retention strategies
• A genuine care for people — you enjoy Championing Relationships and Getting It Done right
• Experience working with insureds in the State of TN

About Company

Who Thrives Here

Our team lives by these Core Values:

• Be Brave
• Champion the Relationship
• Be Curious
• Cheerleader to All
• Gets it Done

If you’re ready to grow with a modern independent agency that lives its values daily, we’d love to hear from you.

Compensation & Benefits

• Hybrid or remote flexibility
• Career growth opportunities within a high-performing, purpose-driven agency
• Supportive, values-based team culture