Senior Account Manager, Mirakl Platform - Boston

Mirakl; Boston (MA); On-site; USD 210,000 - 266,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

401(k) match

Commuter benefits

Paid time off

Job summary

Mirakl in Boston, MA is seeking a Sr. Account Manager for the AMER/LATAM Platform Account Management team.

You will retain, grow, and strengthen Mirakl's strategic enterprise customers across the US and Latin America, working with Sales, Customer Success, Finance, and Legal. You will own renewals, upsells, and expansion opportunities, balance risk and growth, and drive multi-year contracts while maintaining a sharp 120-day pipeline forecast and collaborating across functions to protect contract

Qualifications

• 8+ years in SaaS Sales, Account Management, or Renewals in an enterprise environment.
• Proven track record of closing complex, multi-year deals and exceeding revenue targets.
• Negotiation and CXO-level influence balancing commercial outcomes with customer health.
• Strong forecasting, deal structuring, and renewal strategy.
• Bachelor's degree is required.

Responsibilities

• Own and grow a portfolio of 25–30 strategic enterprise accounts—driving renewals, upsells, and expansion opportunities.
• Build and execute sharp negotiation strategies to protect and grow contract value.
• Collaborate with Customer Success, Finance, RevOps, and Legal to turn data into action and manage risk.
• Lead full renewals process and maintain a 120-day pipeline forecast for leadership visibility.
• Aim to exceed annual quota with strategic, long-term contracts.

Skills

Enterprise contract negotiation

Executive-level communication

Pipeline forecasting

Salesforce CRM management

Cross-functional collaboration

Data-driven decision-making

Education

Bachelor's degree

Tools

Excel

Google Sheets

PowerPoint / Slides

Salesforce CRM

Dust (AI)

Job description

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third‑party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers:

• Founded 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

This role requires candidates to be onsite in our Boston, MA office 4 days a week.

The Team You'll Join

You’ll be part of our AMER/LATAM Platform Account Management team led by Aaron Prebluda, Director of Account Management. The team consists of 3 covering a portfolio of strategic enterprise customers across the US and Latin America, working in close partnership with Sales, Customer Success, Finance, and Legal.

Together, you'll be retaining, growing, and strengthening Mirakl's platform customers — making Mirakl a true strategic business partner throughout the customer lifecycle.

As a Sr. Account Manager, you will need to balance potential growth with attrition risk in order to strategise commercial approaches with the goal of establishing successful long term commercial contracts with our customers.

Your Impact

• Own and grow a portfolio of 25–30 strategic enterprise accounts — driving renewals, upsells, and expansion opportunities to consistently exceed your annual quota
• Build and execute sharp, win/win negotiation strategies that protect and grow contract value while cementing Mirakl's position as a must-have partner at the CXO level
• Work side by side with Customer Success, Finance, RevOps, and Legal to turn data into decisive commercial action — and get ahead of risk before it becomes churn
• Run the full renewals process like a deal owner: identifying needs, clearing roadblocks, and closing on time, every time
• Keep a laser-sharp 120-day pipeline forecast and give leadership the visibility they need to move fast and act decisively

How do we measure success ? Retention, renewal ACV growth, incremental product adoption — and a track record of closing deals that stick.

What You'll Bring to the Role

• 8+ years in SaaS Sales, Account Management, or Renewals in an enterprise environment
• Proven track record of closing complex, multi-year deals and consistently exceeding revenue targets
• Demonstrated ability to negotiate and influence at the CXO level, balancing commercial outcomes with customer relationship health
• Strong financial and operational acumen applied to forecasting, deal structuring, and renewal strategy
• Bachelor's degree required

Skills:

• Enterprise contract negotiation & renewal management
• Executive-level communication and stakeholder influence
• Pipeline forecasting and Salesforce CRM management
• Cross-functional collaboration (CS, Finance, Legal, RevOps)
• Data-driven decision-making and commercial modeling

Tools Used

• Excel / Google Sheets / Presentation tools (PowerPoint / Google Slides)
• Salesforce CRM
• Dust (AI)

Languages

• English: Fluent (required)
• Spanish: Professional proficiency (a plus)

Our Hiring Process

• Introductory Call — A conversation with a recruiter to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role
• Business Interview — Meet Aaron to discuss your experience, problem-solving approach, and commercial impact
• Values Interviews — Meet 2 to 3 team members from different functions to explore your alignment with our core values and ways of working
• Business Case — A practical selling exercise that puts you in a real-world customer scenario, so we can see how you think and how you show up
• Final Decision & Offer — We consolidate feedback quickly and aim to share decisions without delay. If successful, we'll walk you through the offer

Below you will find the reasonably estimated annual On-Target Earnings (OTE) range for this role. OTE reflects total target compensation, reflective of base salary and variable compensation (e.g., commission or bonus). Your starting compensation within this range will be based on your relevant skills, experience, and education, with any future adjustments informed by role scope, performance, and internal pay equity. In addition, Mirakl offers a wide range of competitive benefits including health, dental, 401(k) match plan, commuter, and PTO. Find out more about our benefits here.

OTE Pay Range: $210,000 USD - $266,000 USD

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.