Senior Account Manager, Irvine | Events, Exhibits

Pinnacle; Irvine (CA); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Benefits

In-office Irvine

Job summary

Pinnacle in Irvine, CA is seeking a Senior Account Manager to join our live events team. You will partner with Account Directors, run large-scale activations, and drive cross-functional communication to deliver outstanding shows.

The role is in-office in Irvine, with travel 20-25% and a focus on coordinating logistics, quotes, design, client approvals, production, shipping and invoicing while keeping projects on schedule.

Qualifications

• 5+ years of current work experience in account management in the tradeshow industry.
• Ability to organize and disseminate details across multiple large projects.
• Proven mastery of the AM role and ability to run projects through the system on your own.
• Exceptional organization and ability to manage multiple projects with tight timelines.
• Strong initiative and self-direction; must work well in a fast-paced environment.
• Experience coordinating logistics across partners and venues with tight timelines.
• Proficient reading of construction drawings and familiarity with build methods.
• Experience with ERP, billing, quoting and invoicing processes.

Responsibilities

• Partner with Account Directors to meet client expectations and drive flawless project execution.
• Independently run multiple large-scale events with minimal direction.
• Coordinate projects from design through final payment, including quotes, approvals, and invoicing.
• Act as intermediary between client and internal teams to prevent project risks.
• Manage show services, track shipping, and handle on-site requirements and billing.
• Travel 20-25% as needed.

Skills

Account management

Project coordination

Client relations

Organization

Initiative

Communication

Travel readiness

Education

Bachelor’s degree preferred

Tools

ERP system

Billing & invoicing

Quoting software

MS Office

Adobe Creative Suite

Job description

Who We Are

We’re Pinnacle — an experiential marketing house. Strategists, creatives, builders, and your future besties, all fueled by the same pursuit: we’re never satisfied. Our name is an ambition. We chase down the next “holy smokes, they actually did that” moment. And then, we do it again.

The Role

We are recruiting for a Senior Account Manager to join our team in our Irvine, California location. Our Senior AMs are the backbone of our account teams! You partner with Account Directors, run projects through our system with little direction, and drive the internal communication needed to pull off the amazing projects we produce.

Think of this role as ground control, the hub of the bicycle wheel, the one who keeps everything moving. This is an in-office position in Irvine, where our teams collaborate in person every day.

What You’ll Do

• Partner with Account Directors, who lead client relationships, to keep clients’ expectations met or exceeded through flawless project execution
• Independently run multiple large-scale events, activations and exhibits at once, with little direction from the Account Director
• Coordinate and manage projects from initial design through final payment, including quotes, design, client approval, kick-off meetings, detailing, production, shipping, on-site service needs and invoicing
• Act as intermediary between client and internal teams, taking initiative to address questions and concerns before they put a project at risk
• Manage show services: coordinate, order, submit and track services from pre-show through on-site and final billing
• Track shipping and ship dates, and document all changes and additions to projects for billing purposes
• Travel as needed (20-25%)

Who You Are

• 5+ years of current work experience in account management or account support in the tradeshow industry, including hands-on show services experience
• Ability to organize and disseminate the details included in multiple large projects
• Once trained on how we work, proven mastery of the AM role and the ability to run projects through the system on your own
• Exceptional organization: the ability to organize, track and disseminate the details of multiple large projects simultaneously
• Strong initiative and self-direction. You anticipate needs and act without waiting to be asked
• Comfort in a fast-paced environment, handling multiple projects with short turnaround times. This is self-directed work and requires a lot of trust and focus
• Experience coordinating logistics across multiple partners and venues with tight timelines
• Able to read construction drawings; familiarity with how things are built and construction techniques across a wide variety of materials
• Skilled at developing and maintaining strong working relationships with clients and internal teams
• Enjoy being in a supportive role and able to take the lead when needed
• Familiarity with standard concepts, practices, procedures in the event and exhibit fabrication/trade show industry
• Experience working within an ERP, billing, quoting, invoicing. You enjoy the details of keeping it all tidy
• Able to work long hours to get projects done, with travel required
• Proficient in Microsoft Office (Word, Excel, Outlook, presentation programs) and familiar with Adobe Creative Suite
• College degree preferred

Not For You If…

• You wait for information to come to you
• You aren't organized
• You prefer the easy way
• You need to be told what to do next
• You want a remote or hybrid role
• You don't love live events

Why Pinnacle?

• You love live events, you’re a born tinkerer, you like seeing big brands come to life
• You want to be part of a fun company in the Irvine area. Being in the office on the daily is important to you
• Competitive pay, benefits, and flexibility to do your best work where you work best