Account Manager

Hirewell; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hirewell is seeking an Account Manager in Chicago, offering a hybrid work arrangement with mostly work-from-home and occasional in-office days. You will manage a portfolio of customers, build lasting relationships, and drive retention and growth in a fast-paced SaaS environment.

The ideal candidate has 2+ years of account management experience, strong opportunity and pipeline management skills, and a proven track record of expanding enterprise accounts while collaborating with cross-functional

Qualifications

• 2+ years of experience in Account Management.
• Experience in the SaaS space and enterprise accounts.
• Ability to build long-term customer relationships.
• Comfort in a fast-paced startup environment.

Responsibilities

• Point of contact for all customer account management matters, building long-lasting relationships.
• Identify opportunities for customer expansion and growth, achieving additional revenue KPI’s.
• Maintaining accurate records of sales activities within our CRM.
• Accurately forecast customer renewals, metrics and opportunities and identify any at risk.
• Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.
• Promote and embed new tools, services and events across your customer base.
• Travel every now and again to nationally or internationally.

Skills

Relationship building

Account management

SaaS

Pipeline management

Forecasting

Tools

CRM software

Job description

Hirewell has partnered with a socially and environmentally sustainable supply chain SaaS platform. This powerful platform provides data insight and expert guidance, simplifies the management, assessment, and reporting of sustainability performance.

About the Role

We are hiring an Account Manager, that will be building relationships with a portfolio of customers, leading to high levels of customer retention and growth.

Qualified candidates have 2+ years of experience in Account Management. This is a Chicago hybrid, remote role (mostly WFH: approximately one day in office every two weeks).

Responsibilities

• Point of contact for all customer account management matters, building long-lasting relationships.
• Identify opportunities for customer expansion and growth, achieving additional revenue KPI’s.
• Maintaining accurate records of sales activities within our CRM.
• Accurately forecast customer renewals, metrics and opportunities and identify any at risk.
• Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.
• Promote and embed new tools, services and events across your customer base.
• Working fast and efficiently, with high levels of organisation.
• Travel every now and again to nationally or internationally.

Qualifications

• Results driven, target focussed and able to prove experience of growing accounts.
• To be driven to work in a fast-paced, ambiguous, ever-changing start up environment, and can organise & prioritise your work independently.
• Annual targets broken down quarterly / monthly and requires high levels of opportunity and pipeline management skills.
• Innovative and creative in finding solutions that will exceed customer expectations.
• A minimum of 2 years of work experience in Account Management.
• Experience in the SaaS space.
• Ideally working with Enterprise/large client accounts.