Senior Account Manager (Cooperative Technology Services)

Capital Region BOCES; City of Albany (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance (Platinum level)

Professional development opportunities

Generous paid time off

Public pension retirement system

Job summary

Capital Region BOCES is seeking a Senior Account Manager for Cooperative Technology Services (CTS) to bridge district account leadership with NERIC’s cross-service support. You will oversee the largest managed IT districts’ operations and steer CTS projects, acting as the primary champion for district partnerships while empowering team members who keep operations running smoothly.

You will lead and mentor staff, drive inter-departmental collaboration, standardize training, and ensure fiscal

Qualifications

• Bachelor’s degree in IT, business, education or related field required.
• Minimum 6 years of experience with computer equipment or software applications.
• At least 1 year of supervising staff and programs.

Responsibilities

• Provide strategic direction with NERIC staff and district teams.
• Lead technical support initiatives and oversee CTS service projects.
• Supervise staff, mentor, and evaluate for continuous improvement.
• Standardize staff training and elevate team performance with metrics.
• Oversee staffing structures to align talent with district goals.
• Build trusted partnerships with district leadership and key stakeholders.
• Manage district purchasing, PO approvals, vendor payments, and E-rate compliance.

Skills

Team leadership

Client relationship management

Project management

Communication skills

Mentorship

Education

Bachelor’s degree in information technology, business administration, education or closely related field

Job description

Capital Region BOCES provides both educational programs and educational support services, including an extensive IT division (NERIC) that serves over 250 school districts locally and statewide. We are preparing students & educators for success, and we employ hundreds of individuals who support that mission. Our team ensures that educational programs are administered, and schools run efficiently and effectively so our kids receive a world-class education. They are guided by 5 commitments that support their mission and purpose- Service, Value, Excellence, Improvement and Leadership.

What you will do:

As NERIC’s Senior Account Manager of Cooperative Technology Services (CTS), you will bridge high-stakes district account leadership with NERIC’s cross-service unit technical support initiatives. Splitting your expertise between overseeing our largest managed IT districts’ operations and steering projects across the CTS service, you will act as the primary champion for our district partnerships while empowering the team members who keep operations running smoothly.

In your role, you can expect the following:

• Your day will be busy working with NERIC staff members and district teams providing strategic direction and leading technical support initiatives.
• You will positively impact your staff by providing direct supervision, mentorship and evaluation geared at continual improvement and professional growth.
• You will drive inter-departmental team building, standardize staff training, and elevate team performance through metric-driven ticketing standards.
• You will oversee staffing structures to ensure talent alignment meets district goals and operational demands.
• You will serve as the primary leader and strategic advisor for key district leadership, building deep, trusted partnerships.
• You will use your keen attention to detail to manage district purchasing, PO approvals, vendor payments, and E-rate compliance, ensuring financial accuracy and accountability.

Why this is a great job:

You will make a difference! You will be working with a close-knit team that is very collaborative. At the end of each day, you will leave your office with a sense of satisfaction that you made an impact on technology in education. Along with great job satisfaction, you will receive:

• Platinum level, co-pay-based health insurance program; Individual or Family options available and BOCES pays 76% of the premium
• Amazing professional development opportunities to stay on top of industry trends and best practices
• Extremely generous paid time off, including 15 paid holidays, four weeks of vacation and a separate bank of sick/personal time
• Membership in a public, pension-based retirement system.

What you bring to our team:

• Bachelor’s degree in information technology, business administration, education or closely related field with at least 6 years of experience with computer equipment or software applications, with at least one year of experience supervising staff and programs.
• Ability to effectively lead teams, manage multiple projects across locations and supervise the schedules and work of others.
• Proven track record of managing high level client relationships through strategic communication.
• Enthusiasm for helping to shape organizational culture and promote collaboration across functional teams.
• Passion to help others, great leadership and communication skills and a personal drive for continuous learning and a desire to develop your skills and the skills of your team members.
• Any experience working in IT operations in an educational environment is desirable but not required.

As an Equal Opportunity Employer, we invite you to view our policy, go to our website at https://www.capitalregionboces.org/employment/