Senior Account Manager - Commercial Lines (Remote)

Insurance Office of America; Davenport (FL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Sick time

Career growth

Job summary

Insurance Office of America seeks a Senior Account Manager - Commercial Lines to manage an assigned book, retain clients, and support new business. You’ll lead a team, resolve complex issues, and ensure accurate policy administration, billing, and renewals.

The role offers remote work with Eastern and Central Time Zone alignment, with on-site needs in Longwood, FL when required. A valid insurance license and CIC designation are preferred.

Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Serve as a subject matter expert for the account management team.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Communication

Customer service

Analytical skills

Team leadership

Multitasking

Education

Active licensing

CIC designation (preferred)

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks a Senior Account Manager - Commercial Lines to manage an assigned book, retain clients, and support new business. You’ll lead a team, resolve complex issues, and ensure accurate policy administration, billing, and renewals.

The role offers remote work with Eastern and Central Time Zone alignment, with on-site needs in Longwood, FL when required. A valid insurance license and CIC designation are preferred.