Senior Account Manager, Commercial Insurance (Remote)

Insurance Office of America; Pasadena (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Professional growth

Job summary

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines. The role supports a remote model across Eastern and Central Time Zones, managing an assigned book and driving renewals, client service, and policy administration.

The ideal candidate will have 5+ years in account management or 7+ years in insurance, active licensing (CIC or equivalent preferred), and strong MS Office skills. IOA offers competitive salaries, health insurance, and 401K with matching.

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting growth.
• Coordinate day-to-day administrative and customer service activities; resolve complex issues.
• Serve as a subject matter expert for the account management team.
• Maintain policy expirations and renewals; conduct client research and negotiations.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.

Skills

Analytical skills

Problem solving

Communication

Multitasking

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines. The role supports a remote model across Eastern and Central Time Zones, managing an assigned book and driving renewals, client service, and policy administration.

The ideal candidate will have 5+ years in account management or 7+ years in insurance, active licensing (CIC or equivalent preferred), and strong MS Office skills. IOA offers competitive salaries, health insurance, and 401K with matching.