Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Orlando (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance brokerage seeks a Senior Account Manager for remote work, focusing on construction and contractors. The role involves managing client accounts, ensuring retention, and providing excellent service. Candidates should have extensive insurance experience and strong analytical skills. The company offers competitive salary, benefits, and opportunities for growth.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacation, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service involvement

Supportive team environment

Qualifications

• 5+ years of account management experience or 7+ years in insurance.
• Active licensing required; CIC or equivalent preferred.

Responsibilities

• Manage assigned book of business, ensuring account retention.
• Handle customer service requests, policy administration, and claims.
• Lead daily activities of the account management team.

Skills

Analytical skills

Problem-solving

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager- Commercial Insurance- Remote

Join to apply for the Senior Account Manager- Commercial Insurance- Remote role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, personal lines insurance, and risk management solutions, along with insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and United Kingdom. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines

Location: Remote (Eastern and Central Time zones only). Florida insurance experience required. Based out of Tallahassee, FL. Book focus: Construction, Contractors.

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy. Serve as a subject matter expert for the account management team.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, report on delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain transparent communication with the team regarding workload and issues.
• Deliver excellent service, anticipate needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek and implement best practices for performance improvement.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications:

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful culture and work/life balance.
• Community service involvement.
• Supportive team environment and rewarding work.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Visit our website.