Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Winter Garden (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance brokerage seeks a Senior Account Manager to oversee client accounts, ensuring retention and supporting new business development. The role involves managing a team, resolving issues, and delivering excellent customer service. Candidates should have extensive insurance experience and strong analytical skills.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture promoting work/life balance

Community service commitment

Supportive team environment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring client retention.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, and claims.

Skills

Analytical

Problem-Solving

Decision-Making

Customer Service

Communication

Multitasking

Organizational

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Join Insurance Office of America as a Senior Account Manager - Commercial Insurance - Remote.

About IOA: Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the U.S., founded in 1988, specializing in property and casualty, employee benefits, and personal lines insurance. Headquartered in Longwood, Florida, with over 1,300 associates across more than 60 offices in the U.S. and U.K. For more info, visit www.ioausa.com.

Job Details

Title: Senior Account Manager - Commercial Lines
Location: Remote (Eastern and Central Time zones only); based out of Tallahassee, FL
Focus: Construction, Contractors

Role Overview

Manage an assigned book of business, ensuring client retention and supporting new business development. Coordinate administrative and customer service activities, resolve complex issues, and serve as a subject matter expert within the team.

Key Responsibilities

1. Maintain technical competence and industry expertise.
2. Lead daily activities of the account management team.
3. Handle customer service requests, policy administration, billing, claims, and coverage analysis.
4. Manage policy expirations and renewals.
5. Conduct client research, prepare submissions, negotiate coverages, and present proposals.
6. Monitor accounts receivable and follow up on delinquent accounts.
7. Maintain agency management and carrier/vendor systems, ensuring data accuracy.
8. Monitor activity and ensure timely completion of tasks.
9. Communicate regularly with the account team about workload and issues.
10. Deliver excellent service, anticipate client needs, and respond promptly.
11. Stay updated on company policies and procedures.
12. Seek continuous improvement and adopt best practices.
13. Demonstrate integrity and leadership aligned with IOA values.

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture promoting work/life balance.
• Community service commitment.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.