Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Melbourne (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector seeks a Senior Account Manager specializing in commercial lines. The ideal candidate will manage client accounts, ensuring retention and supporting new business growth. Responsibilities include leading the account management team, handling customer service requests, and maintaining agency management systems. The role requires strong analytical and communication skills, along with a high school diploma and relevant experience in the insurance industry. Join a supportive team environment that values professional growth and work-life balance.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth and career advancement

Respectful culture and work/life balance

Community service involvement

Supportive team environment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring client retention and supporting new business development.
• Lead the account management team’s daily activities and workflow.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Skills

Analytical

Problem-Solving

Communication

Multitasking

Organizational

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Join to apply for the Senior Account Manager - Commercial Insurance - Remote role at Insurance Office of America.

About the Company:

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, personal lines insurance, and risk management solutions, along with insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 employees across more than 60 offices in the U.S. and the UK. For more information, visit www.ioausa.com.

Job Details:

• Title: Senior Account Manager - Commercial Lines
• Location: Remote (Eastern and Central Time zones only; Florida Insurance experience required; based out of Tallahassee, FL; Book Focus: Construction, Contractors)

Role Overview:

Manage an assigned book of business, ensuring client retention and supporting new business development. Coordinate daily administrative and customer service activities, resolve complex issues, and serve as a subject matter expert for the team.

Key Responsibilities:

1. Maintain technical competence and industry expertise.
2. Lead the account management team’s daily activities and workflow.
3. Handle customer service requests, policy administration, billing, claims, and coverage analysis.
4. Manage policy expirations and renewals.
5. Conduct client research, prepare submissions, negotiate coverages, and present proposals.
6. Monitor accounts receivable, report on delinquent accounts, and collect outstanding balances.
7. Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
8. Monitor activity/suspense to ensure timely completion.
9. Maintain transparent communication regarding workload and issues.
10. Deliver excellent service, anticipate client needs, and respond promptly.
11. Stay updated on company policies and procedures.
12. Seek and implement best practices for performance improvement.
13. Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications:

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful culture and work/life balance.
• Community service involvement.
• Supportive team environment and rewarding work.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.