Senior Account Manager, Client Services

Influencer Ltd; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Job summary

Join a fast-growing global influencer marketing agency as a Senior Account Manager. You will oversee and execute brand campaigns while delivering exceptional client service. This role offers the chance to work with key clients across various platforms and strategies, making a significant impact in the influencer marketing landscape. As part of a dynamic team, you'll be at the forefront of innovative campaigns and help drive the company's growth in North America. If you have a passion for influencer marketing and a knack for client management, this is the opportunity for you.

Benefits

401k Plan

Medical, Dental & Vision Plans

22 Days Paid Time Off

Yearly Tenure Celebrations

Company-wide Offsites

Seasonal Celebrations and Events

Qualifications

• 5+ years in client services or influencer marketing.
• Experience in managing campaigns and creator contracts.
• Strong communication and negotiation skills.

Responsibilities

• Oversee execution of influencer marketing campaigns.
• Manage client relationships and communication.
• Lead contract negotiations with creators.

Skills

Account Management

Client Services

Influencer Marketing

Negotiation

Data Analysis

Campaign Execution

CRM Tools

Tools

Slack

Google Workspace

IQ Data

Waves

Hubspot

Salesforce

Job description

SALARY: Up to $95,000 USD

LOCATION: New York (Hybrid)

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title

Senior Account Manager, Client Services

Reporting of the role

This role reports to an Account Director, Client Services

Overview of the job

As a Senior Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.

3 best things about the job

• Be part of one of the fastest-growing Global influencer marketing agencies

• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy.

• Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success –

In the first few months, you would have:

• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.

• Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, and creator selection processes.

• Learned our key systems: Reference to Slack, Google Workspace, IQ Data, and Waves.

• Established creator comms understanding: Jumped into any contract negotiations, concept and content review, and onboarded them to Waves.

• Creator management: Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists including outsource reach out negotiations and management of creators, share creator guidelines across campaigns.

• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager.

Roles & Responsibilities:

• Oversee campaign execution for specific influencer marketing campaigns

• Sit within a team of client service individuals who support each other on campaign execution

• Take on client facing ownership and responsibilities alongside the Account Director and Senior Account Director to help drive consistent client communication and success in post sale

• Join, lead, and support on key client meetings

• Managing & working collaboratively to support new business and upsell opportunities with the client

• Support in achieving and exceeding monthly client and business KPI targets

• Lead influencer contract negotiations and management

• Support the Account Director in budget management, forecasting and tracking project cash flow, campaign spending, and cost of serviceLead development of Post Campaign Analysis reports & present to the client in partnership with Insights & Measurement Team

• Continuously focus on best in class client service and output of work for our partner

What you will need:

• 5+ years working in an agency or brand within client services, influencer marketing and/or talent marketing

• Experience in account management, creator management, measurement, paid media and working within a revenue organization

• Experience identifying and sourcing creator talent

• Experience negotiating contracts with creators, agents, managers and/or attorneys

• Experience scoping and planning content calendar based on creator rates and client KPIs

• Experience in creator and/or creator agency outreach

• Experience executing campaigns across many of the social platforms including TikTok, Meta, YouTube, Pinterest and Snap

• Experience working on multiple campaign responsibilities and projects simultaneously

• Experience in delivering post-campaign analysis presentation and reports

• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

• Experience in revenue recognition systems and processes

• You are commercially aware, detail-oriented, organized, confident, polished, dynamic and communicate exceptionally well

• Very comfortable with spreadsheets, numbers and data analysis

• You are extremely comfortable leading client calls, presentations and conversations

• You are nimble, forward thinking, strategic and comfortable with ambiguity

• You are positive, collaborative and exude leadership qualities

• Experience and knowledge of CRM tools such as Hubspot and Salesforce is a plus

• A general understanding for the travel competitive marketplace and working with travel/hospitality brands is a plus

• Experience with designing decks is a plus

• Love for travel space is a plus

A few of our core benefits:

• 401k Plan (eligible after your first 90 days of employment)

• Medical, Dental & Vision plans provided with United Healthcare

• Career Framework approach to leveling to ensure our compensation and progression is competitive

• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

• Office first hybrid approach with 3 days in our NY HQ (Flatiron)

• Yearly tenure celebrations

• Company wide offsites, seasonal celebrations and events

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.