Senior Account Manager, Client Services

Circa - IPG DXTRA; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in health communications seeks a Senior Account Manager to join their team in New York. The role involves overseeing client projects, developing strategic plans, and managing account teams to drive business growth. Candidates should have 5-7 years of experience in healthcare communications, strong leadership skills, and a relevant degree.

Qualifications

• 5-7 years of experience at a health care communications and/or logistics company.
• Ability to manage client expectations and relationships effectively.
• Strong multitasking and time management abilities.

Responsibilities

• Oversee day-to-day management and implementation of client projects.
• Develop and manage budgets for client projects.
• Assist in preparing new business proposals and presentations.

Skills

Leadership skills

Excellent verbal and written communication skills

Project management skills

Financial management skills

Negotiating skills

Education

Bachelor of Arts or Bachelor of Science preferred

Job description

Senior Account Manager (Client Services)
Job Description

About Us
Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what’s easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview
The senior account manager (SAM) will be firmly on their way to becoming part of the health education management team, stepping into the shoes of the account director when required and beginning to develop and demonstrate strategic thinking. The SAM will become increasingly responsible for growing and managing the account team members, as well as playing an essential role in supporting the business and client base.
The SAM will continue to refine and enhance their med ed skills, taking a sense of ownership and accountability on all accounts and driving projects to successful completion. Recognizing the importance of the big picture, the SAM will be expected to begin to develop their leadership skills and use them as they grow in this role.

Core Responsibilities
Account Management
• Oversee the day-to-day management and implementation of client projects and client teams to drive the business forward
• Develop, manage, and delegate effectively, acting as the primary client contact where appropriate with support from the senior account team
• Assist the senior account team with:
o Developing objectives, strategies, and tactical programs, and evaluating results across a portfolio of client business
o Developing and managing appropriate budgets for client projects/activities
• Manage team workloads and maintain servicing levels through the use of time planning tools (ie, resource planner, SAP time reports)
• Assist account lead in taking responsibility for the financial status of accounts and manage client billing, ensuring profitability
• Eventually coach and develop the account team, continually challenging them to deliver a strategic, comprehensive, and professional service
• Ensure work produced meets the objectives set and is done so in a timely manner, to the highest standard
• Evaluate accordingly with support from the senior account team to achieve the best results possible
• Assist senior account team in the preparation and delivery of presentations and new business proposals, often developing first draft proposals
• Ensure all written communication for team is produced within Virgo house style format and quality
• Accurately input hours worked into timesheets in SAP

Client Activity
• Develop and maintain strong relationship with clients through regular contact
• Demonstrate a sound understanding of client’s business, industry, competitors, and business objectives
• Provide strategic counsel to clients, based on knowledge of their business, the market, and the media
• Develop the ability to effectively manage clients’ expectations
• Challenge and negotiate with clients where appropriate
• Identify opportunities for organic growth with existing clients

People Management
• Eventually take responsibility for line management of team members
• Provide constructive and timely feedback on personal development and offer support and guidance where necessary
• Conduct regular 1-on-1 meetings and appraisal reviews, and ensure challenging performance objectives are set
• Identify areas of development where necessary and highlight to management team
• Assist with recruitment where necessary

Industry Awareness
• Continue to develop an understanding of the evolving US healthcare system and broader health environment, applying growing knowledge toward the implementation and development of client and new business programs
• Build an in-depth knowledge of the pharmaceutical industry and Virgo environment
• Keep updated on new developments within the med ed industry, Virgo offerings, and other agency activity
• Keep updated on the US FDA and other regulatory bodies, including GPP, that have an impact on client business

Experience/Skills Required
• Excellent people management skills and leadership skills
• Excellent verbal and written communication skills
• Excellent project and time management skills
• Ability to multitask and work under pressure
• Ability to use own initiative
• Financial management skills
• Good negotiating and influencing skills
• Excellent editing and quality control skills

Level of Experience
• 5-7 years of experience at a health care communications and/or logistics company

Qualification
• Bachelor of Arts or Bachelor of Science preferred, or of graduate caliber

Key Performance Indicators
• Client feedback
• Client retention
• Development of direct reports
• Annual performance objectives and performance appraisal

Actual compensation offered within the range will depend upon, among other factors: a candidate’s skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status

We makeour careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [e-mail] . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

What is your desired salary? *

Are you currently employed by an IPG company? * Select...

Are you legally authorized to work for all employers in the United States? * Select...

Do you now or will you in the future require sponsorship for continued work authorization? * Select...

How did you hear about us? * Select...

Privacy Notice * Select...

To submit this application you must agree to the IPG DXTRA eRecruiting Privacy Notice . At IPG DXTRA, we oversee several core award-winning agencies such as Weber Shandwick, Golin, Jack Morton, Octagon, DeVries and Momentum.

I also certify that the information contained on this form, my resume/C.V., any other attachments and any other information that I or anyone acting on my behalf provides to the Company during the hiring process is correct and complete. I understand that any misrepresentation or omission in this application will be cause for denial or termination of employment.

I understand that all employment offers are contingent based upon the results of employment and educational background checks. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I hereby authorize the Company to conduct a criminal and/or credit history background check. I also release the Company and its employees, my prior employers and listed educational institutions from any and all liability in connection with any such contact or disclosures.

If hired, I agree to abide by all of the Company rules and regulations and I understand that if employed my employment is “at will”. By this, I understand that my employment can be terminated with or without cause and with or without notice at any time, at the option of myself or the Company.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Circa - IPG DXTRA’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.