Senior Account Manager, Accreditation & NCDR Solutions

American College of Cardiology; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Retirement contribution (10%)

Flexibility and work-life balance

Job summary

The American College of Cardiology is seeking a Sr. Specialist on the Accreditation and NCDR Account Management Support Services team to deliver a superior customer experience.

You will manage onboarding, annual renewals, inquiries, contract changes, and payment processing for ACC customers while coordinating across multiple systems and stakeholders. Ideal candidates bring strong client service experience, CRM proficiency, and the ability to work both independently and within a team.

Qualifications

• 6+ years of account management experience with high school diploma or 2+ years with bachelor’s degree.
• Proven ability to resolve questions and complaints clearly and respectfully.
• Experience with contracting, billing and/or collections.
• Highly organized and flexible, able to manage changing priorities.
• Growth mindset and collaborative problem-solving approach.
• Ability to work in a team and independently.
• Strong written and verbal communication; typing ≥45 WPM.
• Familiarity with CRM tools and Salesforce is desired.

Responsibilities

• Support account management for the Accreditation and NCDR portfolio.
• Onboard and renew ACC customers annually, resolve inquiries promptly.
• Assist with contracts, amendments, and payment processing.
• Use Salesforce and CRM systems to manage onboarding, maintenance and termination.
• Maintain clean customer and opportunity data across systems.
• Promote a culture of innovation and psychological safety within the team.
• Handle digital storage of contract documents and related forms.

Skills

Customer service

Written and verbal communication

CRM systems

Contracting and billing

Data management

Team collaboration

Proficient in Microsoft Office

Salesforce proficiency

Travel readiness

Typing speed 45 WPM

Education

High school diploma

Bachelor's degree

Tools

Salesforce

CRM technologies

Monday.com

Office software (Outlook, Word, Excel, PowerPoint)

Job description

The American College of Cardiology is seeking a Sr. Specialist on the Accreditation and NCDR Account Management Support Services team to deliver a superior customer experience.

You will manage onboarding, annual renewals, inquiries, contract changes, and payment processing for ACC customers while coordinating across multiple systems and stakeholders. Ideal candidates bring strong client service experience, CRM proficiency, and the ability to work both independently and within a team.