Senior Account Manager

Amur; United States; Vor Ort; USD 85.000 - 125.000; Vollzeit

Zusammenfassung

Amur in the United States seeks a Senior Account Manager to contribute to sales and marketing goals. The role covers new business development, customer contacts, quoting and developing proposals, and supporting project management.

Key duties include managing customer retention, maintaining CRM records, delivering quotes, and supporting marketing efforts to generate leads and drive profitability.

Aufgaben

• Achieves goals for customer retention, close rates and new business volume.
• Achieves goals for gross margins and profitability of new business.
• Maintains CRM records of customer contacts with notes to aid the sales process.
• Generates expense reports and lists of new/potential contacts in territory.
• Delivers accurate monthly/quarterly projections for anticipated new business.
• Responds promptly to quotes and requests; follows up on opportunities and competitive position.
• Addresses customer questions, documents conversations, and takes action to overcome objections.
• Provides support for projects and uses analysis to understand root causes of problems.
• Uses technical expertise to meet customer needs for current and potential jobs.
• Contributes to marketing activities to generate leads and supports customer presentations/visits.

Jobbeschreibung

The Senior Account Manager position is responsible for making a valuable contribution to the

Company's sales and marketing objectives. Key responsibilities include new business development, customer contacts, quoting/developing proposals, customer relationship management, contributing to marketing/lead generation and assisting with project management.

Key Responsibilities

• Achieves goals and objectives set for customer retention, close rates and new business volume
• Achieves goals and objectives set for gross margins and the profitability of new business

Customer Contacts

• Achieves goals and objectives set for number, type and frequency of customer contacts
• Maintains an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process
• Generates accurate expense reports and lists of new and/or potential contacts in their territory

Quoting / Proposals

• Delivers accurate monthly and quarterly projections for anticipated new business volume
• Responds promptly to all quote opportunities and requests from customers and prospects
• Consistently follows up on quotes and gathers valuable information on upcoming work and Company's competitive position

Customer Relationship Management

• Effectively addresses customer questions and concerns, documents the conversations and takes appropriate action to overcome objections
• Provides support for projects and uses analysis to discover the cause and effect of specific problems
• Uses technical expertise to assist customers on meeting their needs for current and potential jobs
• Contributes to Company promotional and marketing activities to generate leads for our sales process
• Assists with customer presentations and participates with customer calls or on-site customer visits