Senior Account Manager

Inriver; Tallahassee (FL); Presencial; USD 140.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Short-term disability

Long-term disability

Descripción de la vacante

Inriver is seeking a Senior Account Manager in the United States to manage a portfolio of customers, grow ARR, and ensure customer satisfaction. The role requires located in the US with up to 25% travel for meetings, onsite engagements, and events.

You will partner with cross-functional teams to expand usage of Inriver's solutions and drive renewals. Ideal candidates bring 5–10 years in enterprise SaaS account management, strong strategic planning, CRM experience, and excellent communication and

Formación

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using a CRM to support account planning.
• Business English proficiency.
• University/College degree required.
• Excellent communication and presentation skills.
• Strong storytelling and value proposition skills.
• Ability to drive knowledge sharing and collaborative behaviours.
• Curiosity and willingness to learn new things.
• Experience in writing, executing, and reporting on business plans.

Responsabilidades

• Develop trusted advisory relationships with customer stakeholders and partners.
• Serve as main contact and coordinate cross-functional teams for success.
• Grow committed ARR and retain existing business while identifying opportunities.
• Collaborate with Customer Success to maximize value from Inriver's solutions.
• Prepare proposals and presentations, lead negotiations, and manage complex decisions.
• Use account planning to forecast and set goals for success.

Conocimientos

Enterprise account management

Strategic account planning

PIM/DAM/MDM familiarity

CRM for account planning

Business English

University degree

Communication skills

Presentation skills

Knowledge sharing

Curiosity to learn

Business planning & reporting

Educación

University degree or equivalent

Herramientas

CRM usage

Descripción del empleo

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter. We are now looking for a Senior Account Manager to join our team in the United States.

About the role

As a Senior Account Manager, you will be responsible for the retention and growth of a portfolio of Inriver's customers. This position will build and maintain relationships with the accounts to ensure the continuation and expansion of business and customer satisfaction. This role requires up to 25% travel to support customer meetings, onsite engagements, industry events, and internal team gatherings.

What you'll do

• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success.
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities.
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver's solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases.
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives.
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting.

What you'll bring

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.
• Excellent communication skills - Ability to create an effective value proposition, active listening, and storytelling.
• Excellent Presentation Skills - The ability to present dynamically through story telling.
• Ability to drive and increase knowledge sharing and collaborative behaviours.
• A genuine curiosity to learn new things.
• Experienced in writing, executing, and reporting on business plans.

COMPENSATION & BENEFITS

The estimated pay range for this role is USD $140,000.00 - $160,000 as base salary per annum + variable. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, and business needs.

All full-time US employees are eligible to participate in Inriver's comprehensive benefit package, which includes medical, dental, vision, 401K, STD and LTD.

The ideal candidate is located in one of the following states: Florida, Georgia, Illinois, Massachusetts, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, or South Carolina.