Senior Account Manager

Inriver; Columbia (SC); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Short-term disability

Long-term disability

Job summary

Inriver, a US-based company, seeks a Senior Account Manager to retain and grow a portfolio of customers, with travel up to 25%. You will lead advisory relationships, coordinate with cross-functional teams, and drive ARR growth while maintaining high customer satisfaction.

You will work with the Inriver Customer Success team to maximize value, manage proposals, negotiations, and leverage account planning to forecast and set goals for sustainable success.

Qualifications

• 5–10 years of experience in enterprise account management in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• Excellent communication skills – ability to create an effective value proposition, active listening, and storytelling.
• Excellent presentation skills – ability to present dynamically through storytelling.
• Ability to drive and increase knowledge sharing and collaborative behaviours.
• A genuine curiosity to learn new things.
• Experienced in writing, executing, and reporting on business plans.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any matters specific to your customers and work with cross-functional teams to ensure success.
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying long-term and short-term business opportunities.
• Work closely with Inriver Customer Success team to ensure customers are happy and get the most value out of Inriver's solutions.
• Serve as resource to customer in providing updates on Inriver capabilities and aligning to current and potential use cases.
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcome objectives.
• Use account planning skills to best position Inriver for success and to enable the proper forecasting and goal setting.

Skills

Enterprise account management

Business development

Strategic account planning

CRM usage

Communication skills

Presentation skills

Storytelling

Negotiation

English proficiency

Education

Bachelor's degree

Tools

CRM software

Job description

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.

We are now looking for a Senior Account Manager to join our team in the United States.

About the role

As a Senior Account Manager, you will be responsible for the retention and growth of a portfolio of Inriver’s customers. This position will build and maintain relationships with the accounts to ensure the continuation and expansion of business and customer satisfaction. This role requires up to 25% travel to support customer meetings, onsite engagements, industry events, and internal team gatherings.

What you’ll do

• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver’s solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting

What you’ll bring

We don’t expect you to tick every single box, but for this role we do need most of the following:

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
• Experience in the utilization of a CRM to support account planning
• Business English is a requirement
• University / College or equivalent degree requiredSoft Skills
• Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
• Excellent Presentation Skills – The ability to present dynamically through story telling
• Ability to drive and increase knowledge sharing and collaborative behaviours
• A genuine curiosity to learn new things
• Experienced in writing, executing, and reporting on business plans.

COMPENSATION & BENEFITS

The estimated pay range for this role is USD $140,000.00 - $160,000 as base salary per annum + variable. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, relevant training, and business needs. All full-time US employees are eligible to participate in Inriver's comprehensive benefit package, which includes medical, dental, vision, 401K, STD and LTD. The ideal candidate is located in one of the following states: Florida, Georgia, Illinois, Massachusetts, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, or South Carolina.