Senior Account Manager

Inriver; Boston (MA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

STD/LTD

Job summary

Inriver seeks a Senior Account Manager in the United States to retain and grow a portfolio of customers, building strong advisory relationships and driving ARR growth. The role requires travel up to 25% for customer meetings, onsite engagements, events, and team gatherings.

You will coordinate with cross-functional teams to ensure customer success, lead negotiations, and position Inriver for long-term expansion while preserving existing relationships.

Qualifications

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• Excellent communication skills, active listening, and storytelling.
• Excellent presentation skills, ability to present dynamically through storytelling.
• Ability to drive knowledge sharing and collaborative behaviours.
• Curiosity to learn new things.
• Experience in writing, executing, and reporting on business plans.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for customer matters and coordinate with cross-functional teams to ensure success.
• Grow the committed ARR from existing customer base and retain business while identifying opportunities.
• Work with the Customer Success team to ensure customers derive value from Inriver solutions.
• Provide updates on capabilities and align to current/potential use cases for customers.
• Prepare proposals and presentations, lead negotiations, and navigate complex decisions to meet objectives.
• Use account planning to position Inriver for success and enable accurate forecasting and goal setting.
• Travel up to 25% for meetings, events, and team gatherings.

Skills

Enterprise account management

Strategic account planning

PIM/DAM/MDM or eCommerce

CRM usage

Business English

Communication skills

Presentation skills

Storytelling

Collaboration

Curiosity to learn

Business planning

Education

University degree

Tools

CRM software

Job description

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.

We are now looking for a Senior Account Manager to join our team in the United States.

About the role

As a Senior Account Manager, you will be responsible for the retention and growth of a portfolio of Inriver’s customers. This position will build and maintain relationships with the accounts to ensure the continuation and expansion of business and customer satisfaction. This role requires up to 25% travel to support customer meetings, onsite engagements, industry events, and internal team gatherings.

What you’ll do

• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver’s solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting

What you’ll bring

We don’t expect you to tick every single box, but for this role we do need most of the following:

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
• Experience in the utilization of a CRM to support account planning
• Business English is a requirement
• University / College or equivalent degree requiredSoft Skills
• Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
• Excellent Presentation Skills – The ability to present dynamically through story telling
• Ability to drive and increase knowledge sharing and collaborative behaviours
• A genuine curiosity to learn new things
• Experienced in writing, executing, and reporting on business plans.

COMPENSATION & BENEFITS

The estimated pay range for this role is USD $140,000.00 - $160,000 as base salary per annum + variable. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, relevant training, and business needs. All full-time US employees are eligible to participate in Inriver's comprehensive benefit package, which includes medical, dental, vision, 401K, STD and LTD. The ideal candidate is located in one of the following states: Florida, Georgia, Illinois, Massachusetts, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, or South Carolina.