Senior Account Manager

Inriver; Saint Paul (MN); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K plan

Short-term disability insurance

Long-term disability insurance

Job summary

Inriver is seeking a Senior Account Manager to lead retention and growth for a portfolio of customers in the United States. You will build trusted advisory relationships, coordinate with cross-functional teams, and aim to expand annual recurring revenue while ensuring customer satisfaction.

This role requires up to 25% travel for meetings, onsite engagements, and events. The ideal candidate has 5–10 years of enterprise SaaS account management, experience with strategic account planning, and

Qualifications

• 5–10 years of enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• Soft skills: strong communication, presentation, storytelling, and teamwork.
• Keen curiosity to learn and grow with customers.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners.
• Serve as the point of contact for all matters and coordinate cross-functional teams.
• Grow committed ARR from the existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with Customer Success to maximize value of Inriver solutions.
• Provide updates on capabilities and align with current and potential use cases.
• Prepare proposals and presentations; lead negotiations and complex decisions.
• Use account planning to forecast and set goals for success.

Skills

Enterprise account management

Business development

Strategic account planning

CRM usage

Communication skills

Presentation skills

Storytelling

Knowledge sharing

Curiosity to learn

Business writing

Education

University/College degree or equivalent

Tools

CRM software

Job description

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.

We are now looking for a Senior Account Manager to join our team in the United States.

About the role

As a Senior Account Manager, you will be responsible for the retention and growth of a portfolio of Inriver’s customers. This position will build and maintain relationships with the accounts to ensure the continuation and expansion of business and customer satisfaction. This role requires up to 25% travel to support customer meetings, onsite engagements, industry events, and internal team gatherings.

What you’ll do

• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver’s solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting

What you’ll bring

We don’t expect you to tick every single box, but for this role we do need most of the following:

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
• Experience in the utilization of a CRM to support account planning
• Business English is a requirement
• University / College or equivalent degree requiredSoft Skills
• Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
• Excellent Presentation Skills – The ability to present dynamically through story telling
• Ability to drive and increase knowledge sharing and collaborative behaviours
• A genuine curiosity to learn new things
• Experienced in writing, executing, and reporting on business plans.

COMPENSATION & BENEFITS

The estimated pay range for this role is USD $140,000.00 - $160,000 as base salary per annum + variable. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, relevant training, and business needs. All full-time US employees are eligible to participate in Inriver's comprehensive benefit package, which includes medical, dental, vision, 401K, STD and LTD. The ideal candidate is located in one of the following states: Florida, Georgia, Illinois, Massachusetts, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, or South Carolina.