Account Director, MODHealth

Mod Worldwide, LLC; Philadelphia (Philadelphia County); On-site; USD 120,000 - 160,000; Full time

Job summary

MODHealth is seeking an Account Director in Philadelphia to safeguard a large client portfolio, drive profitability, and own the brand strategy across all brands. You will manage executive relationships and guide senior-level client communications to achieve objectives.

You will mentor the account team, define goals and KPIs with clients, and collaborate with operations, production, and creative leads to deliver innovative solutions and strong growth for the agency.

Qualifications

• 7+ years' experience in client management, agency preferred.
• Previously leading $5M+ books of business with YoY growth.
• Cross-functional leadership and influencing skill; ability to build strong partnerships both outside and within.
• Proven track record of meeting/exceeding targets and objectives personally and as a leader.
• Ability to thrive in a fast-paced environment; the atmosphere of an agency energizes you, and you understand how to thrive when change is constant, and obstacles need to be overcome with optimism, creativity, and teamwork.
• Adept at managing and mentoring team members to drive personal and professional growth.

Responsibilities

• Responsible for growth of accounts and ensure overall profitability
• Manage executive leadership team and provide ongoing account updates and plans to reach business goals
• Acts as the single point of contact for the client to the agency, and the agency to the client
• Create enduring relationships with clients at the most senior level
• Be a collaborative partner to internal department leaders to ensure the greatest good and success for the agency
• Be a partner to the Operations and Production Management teams to problem solve staffing challenges as well as to inspire regular communication cross functionally
• Manage, mentor, and grow the Account team to provide the highest level of client care and team development
• Implement policies and procedures to ensure the Account team is meeting and exceeding goals
• Work with clients to define goals and corresponding KPIs, and communicate these to the internal team
• Contribute positively to agency culture and advocate for Account team participation and opportunities
• Establish the agency as a strategic creative partner by ensuring the work developed is in service of the larger client objectives and strategy
• Develop and implement innovative solutions to client business challenges
• Exhibit superb communication and relationship management skills
• Effectively navigate challenging situations internally, with clients and partners

Job description

Account Director, MODHealth

Philadelphia, PA, US

About

The Account Director is responsible for the stability and profitability of a large account. They are a savvy manager with extensive knowledge of the brand with a proven track record of effective initiatives that help achieve client goals, including driving revenue. In addition to monitoring and mentoring the account team, they will be responsible for defining business goals and needs for clients, implement new marketing ideas and planning, and systems to support the growth of client accounts. The Account Director owns the client relationship on all brands and owns the brand strategy and effectively influences the client to achieve brand objectives. Finally, they are responsible for staffing, managing and leading the assigned account team.

What you will do…

• Responsible for growth of accounts and ensure overall profitability
• Manage executive leadership team and provide ongoing account updates and plans to reach business goals
• Acts as the single point of contact for the client to the agency, and the agency to the client
• Create enduring relationships with clients at the most senior level
• Be a collaborative partner to internal department leaders to ensure the greatest good and success for the agency
• Be a partner to the Operations and Production Management teams to problem solve staffing challenges as well as to inspire regular communication cross functionally
• Manage, mentor, and grow the Account team to provide the highest level of client care and team development
• Implement policies and procedures to ensure the Account team is meeting and exceeding goals
• Work with clients to define goals and corresponding KPIs, and communicate these to the internal team
• Contribute positively to agency culture and advocate for Account team participation and opportunities
• Establish the agency as a strategic creative partner by ensuring the work developed is in service of the larger client objectives and strategy
• Develop and implement innovative solutions to client business challenges
• Exhibit superb communication and relationship management skills
• Effectively navigate challenging situations internally, with clients and partners

Your Credentials

• 7+ years' experience in client management, agency preferred.
• Previously leading $5M+ books of business with YoY growth.
• Cross-functional leadership and influencing skill; ability to build strong partnerships both outside and within.
• Proven track record of meeting/exceeding targets and objectives personally and as a leader.
• Ability to thrive in a fast-paced environment; the atmosphere of an agency energizes you, and you understand how to thrive when change is constant, and obstacles need to be overcome with optimism, creativity, and teamwork.
• Adept at managing and mentoring team members to drive personal and professional growth.