Senior Account Manager

Big Happy; New York (NY); Hybrid; USD 95,000 - 127,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Unlimited PTO

Stock program

Parental Leave

Laptop provided

Hybrid work

FSA/HSA matching

Job summary

Big Happy is seeking a Senior Account Manager to lead and grow relationships with brand and agency partners. You will be the primary post-sale lead, guiding campaigns from kickoff through reporting and working closely with cross-functional teams to deliver strong outcomes.

The ideal candidate thrives in a fast-paced environment, enjoys building relationships, and takes pride in delivering thoughtful work that drives client success. This is a hybrid NYC role with a competitive benefits package.

Qualifications

• Lead campaigns from kickoff through reporting and measurement.
• Ability to translate campaign data into clear client insights.
• Strong client instincts and a solutions-oriented mindset.

Responsibilities

• Lead campaign kickoff calls with media and creative agencies to ensure alignment with objectives and timelines.
• Gather materials for launch and confirm accuracy for timely deployment.
• Oversee creative production and act as liaison between client and internal teams.
• Monitor performance and deliver weekly client reports with optimization insights.
• Ensure all campaign elements track properly and flag discrepancies with Ops/Tech.
• Present end-of-campaign reports with actionable learnings and renewal recommendations.
• Collaborate with Sales, Strategy, Creative, Tech and Ops to ensure smooth delivery.

Skills

Account management

Client communications

Campaign optimization

Data interpretation

Collaboration

Programmatic platforms

Tools

DV360

Xandr

The Trade Desk

IAS

DoubleVerify

Innovid

DCM

Lucid

Nielsen

Placed

Job description

Senior Account Manager

Application Deadline: 12 November 2026

Department: Account Management

Employment Type: Full Time

Location: New York

Reporting To: Sr. Director of Client Services

Description

Big Happy is looking for a Senior Account Manager to lead and grow relationships with some of our most important brand and agency partners. This role sits at the center of our client experience and ensures campaigns launch smoothly, perform strongly, and ultimately turn into long-term partnerships.

As the primary post-sale lead for your accounts, you will guide campaigns from kickoff through reporting while partnering closely with teams to deliver strong outcomes. You will combine strong client instincts, attention to detail, and a solutions-first mindset to help clients get the most from Big Happy’s platform.

The ideal candidate thrives in a fast-moving environment, enjoys building meaningful relationships, and takes pride in delivering thoughtful work that drives client success.

Key Responsibilities

• Lead campaign kick-off calls with media and creative agencies to ensure creative production aligns with campaign objectives, brainstorm custom creative (Sunrises, AR, 3D, Games, etc), review production timelines, and serve as a subject matter expert on all things Big Happy
• Gather campaign launch materials including third party tracking, site lists, block lists, etc, and confirm accuracy for timely launch
• Lead creative production with Creative team and serve as the liaison between the client and internal teams to bring a client’s creative vision to life while aligning with Big Happy best practices
• Monitor campaign performance and provide client with weekly reporting, with an eye for optimizing and showing improvement week over week against client KPIs
• Ensure all campaign elements are accurately tracking and flag discrepancies with Ops and Tech teams
• Build and present end of campaign reporting with a focus on actionable learnings and recommendations that drive client renewals
• Collaborate cross-functionally with Sales, Strategy, Creative, Tech, and Ops to accomplish client deliverables and ensure smooth campaign launch, execution, and completion

Skills, Knowledge and Experience

• 4+ years of experience in digital advertising, ideally within an agency, publisher, or ad tech environment.
• Strong understanding of the digital media ecosystem and how brands, agencies, and publishers collaborate.
• Experience managing campaigns across the full lifecycle from kickoff to reporting.
• Comfort working with third-party measurement and verification partners such as IAS, DoubleVerify, Innovid, DCM, Lucid, Nielsen, or Placed.
• Familiarity with programmatic and managed service media environments. Experience with platforms like DV360, Xandr, or The Trade Desk is a plus.
• Excellent organizational skills and strong attention to detail.
• Ability to translate campaign data into clear insights and compelling client narratives.
• Confident communicator who is comfortable leading client conversations and navigating ambiguity.
• A collaborative and solutions-oriented mindset with interest in improving processes as the company grows.

Benefits

• Full-time position with a competitive base salary
• Access to benefits, including Healthcare, Dental, and Vision
• FSA/HSA matching program
• Unlimited PTO - take what you need
• Big Happy-provided laptop
• Participation in Big Happy's stock program
• Paid Parental Leave
• Half Day Fridays (excluding Q4)
• Team Happy camaraderie - celebrating wins, learning from challenges, and fostering continuous career growth
• A workplace culture where you can be yourself, contribute meaningfully, and be valued for your impact

Location

Location: Hybrid - NYC (Midtown) - 3 days in Office

Total Compensation

Total Compensation: The total Compensation range for this role is $95,000-$126,500. This range is inclusive of base pay (95,000-110,000) + 15% quarterly bonuses. Compensation will vary based on the individual's experience.