Senior Account Manager

Direct Agents; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Regular performance reviews

Comprehensive health, dental, vision,

15–24 days PTO/year

MacBook Pro and AI tools

Acceleration Hub on 5th Avenue

Dog-friendly office

Job summary

Direct Agents in New York, NY seeks a Senior Client Services Manager to lead strategic client relationships and standout campaigns. You will own end-to-end accounts, craft strategic narratives, and drive growth across paid channels with oversight from senior leadership.

The role emphasizes deep marketing channel expertise, C-level collaboration, and delivering measurable business results in a fast-paced agency environment. Based in NYC headquarters with on-site requirements.

Qualifications

• 4–6 years of account management experience with a proven track record of driving significant client growth.
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels.
• Demonstrated experience managing high-value accounts.
• Experience presenting to and influencing C-level executives.
• Strong time management skills—ability to prioritize, meet deadlines, and work in a fast-paced environment.
• Must be self-motivated, highly organized, and a team player with strong attention to detail.

Responsibilities

• Own end-to-end client relationships as their primary strategic advisor and business partner.
• Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics.
• Lead comprehensive quarterly business reviews—developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines.
• Lead strategic planning sessions and QBRs with C-level stakeholders.
• Proactively identify and develop new revenue opportunities through strategic account growth.
• Navigate complex client challenges and serve as escalation point for critical issues.
• Lead the development of integrated marketing strategies across all digital channels.
• Pioneer new approaches and testing methodologies to drive breakthrough performance.
• Lead campaign strategy for high-value, complex accounts with substantial budgets.
• Mentor junior team members on strategic thinking and client management.
• Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards.
• Drive accountability across teams to meet critical client deadlines and milestones; establish project governance and communication protocols for campaigns and deliverables.
• Prioritize competing demands across a portfolio of accounts to maximize impact.
• Coordinate with internal teams to maintain project timelines and deliverable quality.

Skills

Account management

C-level presentation

Time management

Self-motivated

Team leadership

Strategic thinking

Influence across org

Job description

Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.

Compensation

$85,000 – $95,000 base salary depending on experience, with annual compensation reviews based on performance. Potential semi-annual bonus based on company and individual performance.

Key Responsibilities

Strategic Client Leadership

• Own end-to-end client relationships as their primary strategic advisor and business partner
• Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
• Lead comprehensive quarterly business reviews—developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
• Lead strategic planning sessions and QBRs with C-level stakeholders
• Proactively identify and develop new revenue opportunities through strategic account growth
• Navigate complex client challenges and serve as escalation point for critical issues

Advanced Campaign Strategy & Innovation

• Lead the development of integrated marketing strategies across all digital channels
• Pioneer new approaches and testing methodologies to drive breakthrough performance
• Lead campaign strategy for high-value, complex accounts with substantial budgets
• Mentor junior team members on strategic thinking and client management

Account Leadership & Operational Excellence

• Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
• Drive accountability across teams to meet critical client deadlines and milestonesEstablish project governance and communication protocols for campaigns and deliverables
• Prioritize competing demands across a portfolio of accounts to maximize impact
• Coordinate with internal teams to maintain project timelines and deliverable quality

What We're Looking For

Required

• 4–6 years of account management experience with a proven track record of driving significant client growth
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
• Demonstrated experience managing high-value accounts
• Experience presenting to and influencing C-level executives
• Strong time management skills—ability to prioritize, meet deadlines, and work in a fast-paced environment
• Must be self-motivated, highly organized, and a team player with strong attention to detail

Nice to Have

• Experience with a project management platform (ClickUp, Asana, Monday, etc.)

Essential Skills

• Advanced strategic thinking and business acumen
• Strong analytical skills and data interpretation capabilities
• Exceptional presentation and communication skills
• Leadership experience with ability to influence across all organizational levels
• Deep understanding of the performance marketing ecosystem and emerging trends
• Proven track record of driving measurable business results

Who We Are

Direct Agents is not a traditional agency. We are an elite team of builders and operators—growth strategists, media architects, and creative thinkers—who partner with ambitious brands to drive measurable revenue growth. Backed by Kanopy AI, our proprietary intelligence platform, and exclusive partnerships with tech and media platforms, we deliver the kind of unfair advantage that helps clients dominate, not just compete.

We operate at the intersection of technology, media, and strategy—where AI meets human expertise to produce outcomes that neither can achieve alone. Our client roster includes brands like Tennis Channel, Marvel, NYSE, Morgan Stanley, Prologis, and DistroKid.

What Sets Us Apart

• Proprietary AI That Actually Works: Kanopy AI is our custom-built intelligence platform—real-time campaign optimization, media mix modeling, natural language analytics, and algorithm enrichment that gives our clients (and our team) a genuine edge. This isn't a buzzword; it's operational.
• Exclusive Platform Access: Direct partnerships across Google AI Search, Meta, TikTok, Amazon, Freewheel, Teads, Stackadapt, and best-in-class tech and media partners.
• An Elite, Not Bloated, Team: 100+ operators who move fast, think deeply, and ship work that matters. No layers of bureaucracy. Direct access to senior leadership and the executives building the strategy.
• AI Integration Across Everything: Claude, ChatGPT, and proprietary AI tools are embedded in our workflows—from data analysis and creative versioning to strategic planning and client intelligence.
• 7x Crain's Best Places to Work: A people-first culture with a 12-month average time to promotion, a 4-day workweek, and genuine investment in career development.
• Certified Minority-Owned Business: 48% BIPOC representation across the agency, 60% female representation—a team that reflects the diverse markets we serve.

Benefits

• Regular performance reviews with quarterly growth path check-ins
• Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)
• 15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave
• New MacBook Pro and access to cutting-edge AI tools across the agency
• Sun-drenched penthouse Acceleration Hub on 5th Avenue in Flatiron—with commuter benefits and Citibike membership
• Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition

Location: This role is based in our NYC headquarters. You must reside or be willing to relocate within commuting distance.