Senior Account Manager

Critical Mass; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Critical Mass, based in New York, seeks a senior account manager to oversee one of our largest automotive accounts. You’ll lead client relationships, coordinate with internal teams, and deliver strategic digital solutions for a global brand.

You’ll be the client’s champion within the agency, guiding growth, profitability, and satisfaction with support from an Account Director. In this role you’ll manage complex, multi-team projects, drive revenue opportunities, and ensure high-quality

Qualifications

• 4–5 years of account management experience in digital and website work.
• Experience with complex clients and annual services revenues > $2M.
• Experience with global-scale systems and large-scale site design/build.
• Strong negotiation and leadership capabilities.
• Excellent written and spoken communication, presentation skills.

Responsibilities

• Manage client relationships and ensure client satisfaction.
• Own client relationship success and revenue growth.
• Build relationships with senior client stakeholders.
• Lead digital projects with emphasis on global systems and websites.
• Identify cross-sell opportunities and expand the engagement.
• Oversee proposals, SOWs, and project delivery quality.
• Provide mentorship and guidance to team members.

Skills

Account management

Digital projects

Client relationships

Strategic leadership

Negotiation

Tools

CRM

Analytics tools

Content management

eCommerce

Job description

Job Description

Critical Mass is seeking a results-driven Senior Account Manager to work on one of our largest automotive accounts. Based in New York, you’ll collaborate closely with internal teams and the client to deliver impactful digital solutions for a leading global brand. If you’re passionate about client partnership and driving successful campaigns, we want to hear from you.

Agency

Critical Mass

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

Critical Mass is seeking a results-driven Senior Account Manager to work on one of our largest automotive accounts. Based in New York, you’ll collaborate closely with internal teams and the client to deliver impactful digital solutions for a leading global brand. If you’re passionate about client partnership and driving successful campaigns, we want to hear from you. As a Senior Account Manager, you are the client’s champion within the agency. You’re looking to flex your skills growing and managing client relationships, but you still want some direction. Good news—you’ll get strategic guidance from an Account Director or Client Partner. Client satisfaction, account revenue growth, and overall business profitability is on your shoulders—but you’re up to the challenge. Most importantly, you’ll be a leader within the agency and your clients—from mid to senior level—regard you as a trusted advisor to deliver excellent digital experiences.

You will:

• Manage client relationship.
• Own the success and satisfaction of client relationship.
• Build relationships with senior members of client organization.
• Own client satisfaction, targeting a 100% client reference-ability.
• Lead digital projects and initiatives to delivery, with an emphasis on global systems and website development.
• Create opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions.
• Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions.
• Provide leadership, support, and ongoing guidance to team members.
• Provide internal teams with appropriate insight into client’s strategic business initiatives.
• Has a point of view on industry structure, trends, initiatives, and issues
• Provide insights into organizational opportunities for cross and up-sell opportunities.
• Oversee the development of detailed proposals and statements of work.
• Significantly grow the client relationship in terms of revenue generated and account profitability.
• Proactively sell and manage customer expectations and communicates project and profit risks to internal team.

You have:

• 4-5 years of Account Management experience specifically within digital and website based work.
• Experience working with complex clients, delivering annual services revenues in excess of $2MM each.
• Experience with global-scale systems
• Extensive experience with site development, specifically involvement in large scale site design, build-out and maintenance and enhancements.
• Proven skills as a product or category expert.
• Demonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies.
• Knowledge of programs, projects, and management processes and toolsets.
• Demonstrated abilities in negotiation and leadership.
• Excellent written and oral communication skills, including presentation.
• A comprehensive and detailed knowledge of issues within e-business.
• Excellent interpersonal skills, especially in situations involving consensus and team building.
• Ability to handle multiple tasks simultaneously.
• Team-oriented mindset and ability to work with remote or decentralized teams.
• A keen sense of creative thinking and problem solving. $100,000-$125,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

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$100,000-$125,000