Senior Account Manager

Madeo; New York (NY); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401k matching

Profit sharing

Flexible PTO

Remote work

Career development

Growth opportunities

Job summary

Madeo, an award-winning brand and web design & development agency, is hiring a Senior Account Manager to deepen client partnerships and explore new opportunities. You will work with PMs, ensuring the health and growth of long-term collaborations.

In this remote-friendly role (EST hours), you will oversee senior client relations, surface growth opportunities, and translate client feedback into clear, well-scoped proposals in partnership with leadership and project managers.

Qualifications

• Experience delivering websites, branding, or complex retainers in an agency.
• Nonprofit or cultural institution clients preferred.
• Lead proposals and client conversations.
• Comfort with digital strategy a plus.
• Ability to align account plans with client goals.

Responsibilities

• Oversee client relationships as senior point of contact.
• Monitor health of partnerships and value delivery.
• Coordinate with project managers to keep work aligned.
• Stay connected with leadership and client teams for feedback.
• Identify growth opportunities within existing partnerships.
• Translate insights into well-scoped proposals with leadership.
• Lead responsive outreach to new inquiries and RFPs.
• Shape project scopes with leadership and PMs.
• Articulate our working approach to clients.

Skills

Agency client-services

Nonprofit & social impact

New business development

Digital strategy

Account management

Remote EST hours

NY/Brooklyn bonus

Senior role

Job description

Madeo is an award winning brand and web design & development agency with a focus on social impact. We partner with leading cultural institutions, foundations, and nonprofits tackling today’s meaningful social issues. We are an inclusive and diverse team of designers, strategists, project managers, and web developers. We value mission-driven work that relies on empathy, analytical thinking, and collaboration.

About the Role

We’re hiring an experienced Senior Account Manager to further invest in our existing client relationships and new business opportunities. This role is about the relationship each client has with Madeo as a partner, not about managing individual projects, which our project managers lead. You’ll partner closely with PMs. While they focus on successful projects, your focus is on the health and growth of the overall partnership.

What You’ll Do

Oversee client relationships:

• Serve as a senior point of contact between the client and Madeo as a company, trusted by the client team and decision makers to represent the work
• Keep a clear read on the health of each partnership: whether clients feel heard, well served, and confident in the value of the work
• Partner closely with project managers, who lead the day-to-day work and much of the direct client collaboration across projects and retainers, to keep the relationship and the work in sync
• Stay connected to both the core client team and their leadership, listening for feedback on the engagement as a whole

Expand client engagements:

• Get to know each client’s mission and challenges well enough to see where the partnership can meaningfully grow
• Surface opportunities for new phases or expanded scope, always framed around what genuinely serves the client’s goals
• Advise clients on when an ongoing retainer is the right fit, and help shape what that looks like
• Translate what you’re hearing into thoughtful, well-scoped proposals, in partnership with leadership, operations, and project managers

Support new business:

• Be an early, thoughtful point of contact for incoming inquiries, gauging fit and initial needs
• Lead our response to new opportunities and RFPs, bringing the team’s input together into a considered proposal
• Help define the shape and approach of a project alongside leadership and project managers
• Articulate how we work in a way that’s clear, honest, and true to the collaboration clients can expect

What we are looking for

• Agency client-services experience: You’ve partnered directly with clients, as a project manager or account manager, to deliver original websites, branding projects, or complex creative retainers in an agency setting.
• Nonprofit & social impact: Ideally you’ve worked with nonprofits, foundations, or cultural institutions as clients, or you bring a genuine, demonstrated commitment to mission-driven work.
• New business: You’ve helped lead proposals and conversations with prospective clients, and you’re eager to keep developing this side of your work with defined approaches and a supportive team.
• Digital strategy (a plus): Experience advising clients on digital strategy is a plus. You’d be a thought partner to clients, even as our strategists lead the active strategy work.
• Building the discipline: You are interested in continuously refining our account management standards and shared practices.
• 7+ years of relevant experience across project and account management in an agency setting
• Comfortable on a distributed, remote team working EST hours (10am to 6pm)
• NY/Brooklyn is a bonus, but not a requirement
• A senior role: we welcome applicants closer to Account Director level, but it isn’t entry-level or junior

Benefits & Compensation

• Starting salary $100,000 to $120,000 commensurate with experience and may be adjusted based on your working location, if outside of NYC; with up to 20% of additional compensation as described below
• Up to 5% additional income through 401k employer match
• 10% to 15% of additional tentative income through discretionary end of year profit sharing and bonuses
• Generous health, dental, and vision insurance benefits
• Employer matched donations to causes you care about
• Flexible PTO in addition to federal and team-wide days off
• Remote work supported with occasional opportunities to get together
• Significant investment towards onboarding, training, and your career
• Room for growth towards Associate Director and Director level roles