Senior Account Manager

Inriver; New Jersey; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

STD and LTD

Travel opportunities up to 25%

Job summary

Inriver is seeking a Senior Account Manager to retain and grow a portfolio of customers in the United States, with up to 25% travel. You will build trusted advisor relationships, coordinate with cross-functional teams, and work to increase ARR while ensuring customer satisfaction by delivering value from Inriver’s SaaS solutions.

The role requires strong enterprise account management experience, CRM proficiency, and a university degree.

Qualifications

• 5–10 years in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using a CRM to support account planning.
• Business English is a requirement.
• University/College or equivalent degree required.

Responsibilities

• Develop trusted advisory relationships with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for all matters and work with cross-functional teams to ensure success.
• Grow committed ARR from existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with Customer Success to maximize value of Inriver’s solutions.
• Provide updates on Inriver capabilities and align to use cases.
• Prepare proposals and presentations, lead negotiations, coordinate complex decision processes.
• Use account planning to position Inriver for success and enable forecasting and goal setting.

Skills

Enterprise account management

SaaS

Strategic account planning

CRM usage

Business English

Communication

Education

University degree

Tools

Salesforce

CRM systems

PIM/DAM/MDM familiarity

Job description

At Inriver, we help brands deliver better product experiences - wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.

We are now looking for a Senior Account Manager to join our team in the United States.

About the role

As a Senior Account Manager, you will be responsible for the retention and growth of a portfolio of Inriver's customers. This position will build and maintain relationships with the accounts to ensure the continuation and expansion of business and customer satisfaction. This role requires up to 25% travel to support customer meetings, onsite engagements, industry events, and internal team gatherings.

What you’ll do

• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver’s solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting

What you’ll bring

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
• Experience in the utilization of a CRM to support account planning
• Business English is a requirement
• University / College or equivalent degree required

Soft Skills

• Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
• Excellent Presentation Skills – The ability to present dynamically through story telling
• Ability to drive and increase knowledge sharing and collaborative behaviours
• A genuine curiosity to learn new things
• Experienced in writing, executing, and reporting on business plans.

COMPENSATION & BENEFITS

The estimated pay range for this role is USD $140,000.00 - $160,000 as base salary per annum + variable. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, and business needs.

All full-time US employees are eligible to participate in Inriver's comprehensive benefit package, which includes medical, dental, vision, 401K, STD and LTD.

The ideal candidate is located in one of the following states: Florida, Georgia, Illinois, Massachusetts, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, or South Carolina.