Account Growth Manager

YO AI Labs; Minnesota; On-site; USD 120,000 - 180,000; Full time

Job summary

YO AI Labs is seeking an Account Growth Manager in the United States to lead relationships with payer clients, including health insurers and government programs. You will drive satisfaction, contract performance, and revenue growth while navigating regulatory needs.

The role requires 10+ years in healthcare account management, strong payer domain knowledge, and experience with Salesforce. A data-driven, AI-savvy approach is highly valued as you work onsite 4–5 days per week.

Qualifications

• 10+ years in healthcare account management, preferably payer-facing.
• Strong understanding of payer operations, claims, networks, value-based care.
• Excellent communication, negotiation, and relationship skills.
• Familiarity with ICD-10, CPT, HL7/FHIR standards.
• Experience with CRM tools (Salesforce) and analytics platforms.
• Recent AI/GenAI consulting or business development experience; minimal gaps.
• Willing to work onsite 4–5 days per week.

Responsibilities

• Manage a portfolio of payer accounts with high client satisfaction and retention.
• Serve as trusted advisor to payer clients, addressing operational, regulatory, and strategic needs.
• Lead contract negotiations, renewals, and performance reviews.
• Collaborate with analytics and product teams to deliver tailored solutions.
• Monitor KPIs, SLAs, and compliance metrics across payer engagements.
• Identify upsell and cross-sell opportunities to grow account value.
• Stay informed on payer trends, reimbursement models, and regulatory changes.

Skills

Healthcare account management

Payer operations

CRM tools

Negotiation & relationship building

AI/GenAI consulting

Regulatory awareness

Onsite work readiness

Tools

Salesforce

Job description

Job Description

Role Title : Account Growth Manager

Role Type : Full Time

Location : USA

Experience : 10 - 18 Years

Position Overview

We are seeking a dynamic and strategic Account Manager to lead and grow relationships within the payer ecosystem—including health insurers, TPAs, and government-sponsored programs.

You will serve as the primary point of contact, driving client satisfaction, contract performance, and revenue growth.

Key Responsibilities

• Manage a portfolio of payer accounts, ensuring high levels of client satisfaction and retention.
• Serve as a trusted advisor to payer clients, understanding their operational, regulatory, and strategic needs.
• Lead contract negotiations, renewals, and performance reviews.
• Collaborate with internal teams (analytics, product) to deliver customized solutions.
• Monitor KPIs, SLAs, and compliance metrics across payer engagements.
• Identify upsell and cross-sell opportunities to expand account value.
• Stay current on payer trends, reimbursement models, and regulatory changes.

Required Skills & Experience

• A10+ years of experience in healthcare account management, preferably in payer-facing roles
• Strong understanding of payer operations, claims processing, provider networks, and value-based care models
• Excellent communication, negotiation, and relationship-building skills
• Familiarity with healthcare data standards (ICD-10, CPT, HL7/FHIR)
• Experience with CRM tools (e.g., Salesforce) and reporting platforms
• Candidates should have recent and clearly demonstrable AI/GenAI consulting, account management, or business development experience, with no significant unexplained career gaps.
• Must be willing to work onsite 4–5 days per week