Senior Account Manager

Merkle Schweiz; Michigan; Remote; USD 68,000 - 111,000; Full time

Job summary

A leading marketing services company is seeking a Senior Account Manager to oversee email/SMS mobile services for a major client in the healthcare sector. The role focuses on client relationship management, campaign execution, and adherence to regulatory standards, offering a competitive salary range and comprehensive benefits including health insurance and flexible paid time off.

Benefits

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Qualifications

• 6+ years of business experience, particularly in email and SMS campaign production management.
• Experience with healthcare or pharmaceutical clients and familiarity with regulatory review processes.
• Salesforce certification is a plus.

Responsibilities

• Build strong relationships with key client stakeholders and ensure best practices are implemented.
• Identify and mitigate potential issues related to regulatory review and data privacy.
• Optimize campaign delivery and support the implementation of omnichannel campaigns.

Skills

Communication

Relationship-building

Omni-channel strategies

Education

Bachelor’s degree

Tools

Salesforce Marketing Cloud

Confluence

Jira

Job description

The purpose of this role is to drive the day to day operations of email/SMS/mobile push services delivery. The role ensures our email/SMS/mobile push services teams are organised and well positioned to deliver for our clients. The role engages directly with our clients, but also other teams, and communication is a key.

We have an exciting opening for a Senior Account Manager to join our busy team working on a leading health client. The Senior Account Manager is a key player in our team and will be the main contact for the client, other agencies and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients by leveraging strong account management, with a particular focus on leveraging Salesforce Marketing Cloud to support compliant, data-driven marketing initiatives for HCPs and Consumers.

The Senior Account Manager is ultimately responsible for the day-to-day execution of our pharmaceutical client’s marketing strategies. This role requires close collaboration with client stakeholders and Merkle teams, acting as a consultant on Salesforce Marketing Cloud capabilities and driving adoption of tech and best practices, in alignment with business goals and regulatory requirements.

Key responsibilities include:

You will build strong relationships with key client stakeholders, including Digital/IT, brand, strategy/creative teams, to ensure best practices and capabilities are shared and implemented.

You’ll help the clients draft marketing & campaign platform use cases to drive capability development.

You’ll be partnering with creative agencies and execution teams to standardize email content production processes, while adhering to global requirements in a regulated environment.

You’ll identify and mitigate potential issues, especially those related to regulatory review and data privacy.

You’ll be focusing on and optimizing how we deliver campaigns, not just the high-level strategies in PowerPoint, and supporting a large team to implement omnichannel campaigns.

Job Qualifications:

Bachelor’s degree is required.

6+ years of business experience, particularly in email and SMS campaign production management.

Must have experience with Salesforce Marketing Cloud, including Email Studio, Content Builder, and Journey Builder.

Experience working with healthcare or pharmaceutical clients and familiarity with regulatory review processes (e.g., MLR).

Strong communication skills: ability to clearly and effectively discuss projects; strong listening skills.

Relationship-building skills with clients and external partners.

Knowledge of omni-channel strategies and email/SMS best practices and implementations

Experienced manager and ability to co-lead a large, on- and off-shore team

Salesforce certification is a plus.

Experience with Confluence and/or Jira is a plus.

This position is 100% remote, reporting to the Portfolio Lead, Director.

The annual salary range for this position is $68,000 - $110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

Medical, vision, and dental insurance,

Life insurance,

Short-term and long-term disability insurance,

401k,

Flexible paid time off,

At least 15 paid holidays per year,

Paid sick and safe leave, and

Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com .

Beware of Job Scams

We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at [e-mail] so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received.