Senior Account Manager

SEBPO; Marlton (NJ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading outsourcing firm in New Jersey is seeking a high-performing Senior Account Manager. This hybrid role focuses on managing strategic enterprise partnerships, driving revenue growth, and maintaining client satisfaction. The ideal candidate has over 5 years of experience in BPO, proven account growth results, and strong presentation and negotiation skills. Join a dynamic organization where you will influence executive decision-makers and make a significant impact on revenue growth.

Qualifications

• Currently in a client-facing Account Manager role.
• 5+ years experience in BPO, Managed Services, or outsourcing.
• Proven track record of account growth.

Responsibilities

• Own a portfolio of high-value enterprise accounts.
• Drive client satisfaction and revenue expansion.
• Lead Quarterly Business Reviews with clients.

Skills

Client-facing expertise

Account growth results

Strong presentation skills

Negotiation skills

Storytelling using KPIs

Collaboration with global delivery centers

Tools

Salesforce

Google Workspace

Job description

SEBPO is seeking a high-performing Senior Account Manager who is already thriving in a client-facing role and ready to own complex, multi-channel enterprise partnerships.

This is a hybrid position based in our Marlton, NJ office (3 days per week onsite).

This role is about more than retention — it’s about strategic growth, expansion, and executive-level impact within a BPO/outsourcing environment.

What You’ll Do

• Own a portfolio of high-value enterprise accounts
• Drive client satisfaction, retention, and revenue expansion
• Identify and close growth opportunities across services
• Lead Quarterly Business Reviews (QBRs) and Executive Briefings
• Partner cross-functionally with Delivery, Operations, and Implementation teams
• Build trusted relationships with senior client stakeholders
• Maintain accurate pipeline forecasting (Commit / Outlook / Upside) in Salesforce
• Travel as needed to strengthen partnerships

What You Bring

• Currently in a client-facing Account Manager role with proven account growth results
• 5+ years in BPO, Managed Services, or outsourcing
• Executive presence with strong presentation and negotiation skills
• Ability to tell compelling stories using KPIs and performance data
• Experience collaborating with global delivery centers (LATAM, APAC, South Asia)
• Familiarity with marketing services, digital operations, or offshore staffing
• Proficiency in Salesforce and Google Workspace

Why Join SEBPO?

You’ll manage strategic enterprise partnerships, influence executive decision-makers, and directly impact revenue growth in a global outsourcing organization built for scale.

If you’re ready to elevate from account management to strategic partnership leadership — we’d love to connect.

Apply today or message us to learn more.