Senior Strategic Account Manager

EngineersOfAI; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Behavox is seeking a Senior Strategic Account Manager in New York to own a portfolio of the most complex enterprise accounts with end-to-end ownership. You will manage multi-product, multi-region relationships and build executive access across global clients.

You will define engagement standards, create vertical playbooks, and lead commercial execution. This role involves at-risk account intervention, industry event participation, and mentoring peers.

Qualifications

• Experience with enterprise accounts of high complexity.
• Ability to build trusted advisory relationships with C-suite executives.
• Ownership of engagement standards and process across the function.
• Proven ability to coach and escalate in at-risk accounts.

Responsibilities

• Own a focused portfolio of Tier 1 and 2 accounts with end-to-end ownership.
• Lead executive relationships at C-suite and Head-of levels independently.
• Define engagement standards across QBRs, escalation management, and account planning.
• Serve as deployment resource for complex or significant account situations.
• Represent Behavox at industry events and lead customer advisory activities.

Skills

Executive engagement

Strategic account management

Multi-product deployments

Cross-region coordination

Stakeholder management

Job description

About Behavox

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About the Role

The Senior Strategic Account Manager is the most senior individual contributor within Behavox's Strategic Account Management function. In addition to owning a portfolio of the most complex enterprise accounts, this role carries broader responsibility for defining the engagement standard across the function, serving as a field expert on high-stakes accounts, and building the institutional knowledge that the team operates against. The Senior Strategic Account Manager leads through expertise and influence.

The Senior Strategic Account Manager owns a focused portfolio of 3 to 5 Tier 1 and Tier 2 accounts representing the most complex, multi-product, multi-region, multi-stakeholder, high-ARR client relationships in the book. Full end-to-end ownership of these accounts includes elevated executive access and commercial complexity; the Senior Strategic Account Manager leads executive relationships at C‑suite and Head‑of level independently. This role also serves as the escalation point for the most complex or commercially significant situations before they reach leadership, and deploys into at-risk accounts owned by other Strategic Account Managers to coach through resolution without taking over coverage.

Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial execution. This includes creating vertical playbooks for common scenarios, establishing quality benchmarks and metrics, validating and improving the hiring assessment and onboarding materials, and leading internal learning sessions and workshops grounded in real account examples. The Senior Strategic Account Manager attends and speaks at industry events and conferences on behalf of Behavox, leads Customer Advisory Boards and CCO communities, and participates actively in hiring and interview processes as a calibration voice on candidate quality.

This is a hybrid position based out in our New York office.

What You'll Bring

• Enterprise compliance technology at the highest account complexity. Expert-level understanding of multi-product, multi-region deployments of communications surveillance, trade surveillance, compliant archiving, and policy management across the most demanding Tier 1 financial institutions; understands how these systems interact within a client's broader controls framework.
• Executive engagement at C‑suite and Head‑of level. Independently builds and sustains trusted advisory relationships with the most senior compliance, risk, and technology leaders at global financial institutions; represents Behavox credibly in executive conversations about compliance strategy, product roadmap, and deployment value.
• Standards and process ownership for account management. Defines the engagement standard across QBRs, escalation management, account planning, hygiene, and commercial execution for the entire Strategic Account Management function; creates vertical playbooks, quality benchmarks, and metrics that other team members operate against.
• At-risk account intervention and resolution. Serves as the deployment resource for complex or commercially significant account situations; engages directly in at-risk accounts to assess, stabilize, and coach the assigned Strategic Account Manager through resolution without displacing ownership.
• External representation and community leadership. Presents Behavox's customer success and p