Senior Account Manager

SKYLINE FURNITURE MFG; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Skyline Furniture, a Thornton, IL-based manufacturer, seeks a Senior Account Manager to drive strategic revenue growth with key accounts and partner with Account Directors.

The ideal candidate has 5+ years of sales and operational experience, a Bachelor's degree, strong communication and analytical skills, and a collaborative approach to delivering superior customer satisfaction and process improvements. Travel for customer meetings and industry events is required.

Qualifications

• 5+ years of sales and operational experience.
• Bachelor's degree in a related business field required.
• Strong communication skills and experience managing customer relationships at the highest level in large organizations.
• Mature and proactive, with evidence of working as true business partner to leadership.
• Strong analytical skills in examining, developing, reengineering, and recommending sales-related systems, policies, and procedures.
• Proven ability to interoperate the company's strategic vision into a successful sales plan.
• A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player that is committed to lifelong learning and success for the company and its employees.

Responsibilities

• Partner with the Account Director to develop business strategies, achieve sales goals, and drive overall team performance.
• Manage key account relationships at the highest level and participate in closing strategic opportunities.
• Mentor, coach, and develop junior team members, providing guidance to enhance skills, drive results.
• Collaborate with other departments to define, implement, and continuously improve sales processes and systems that enable team and company success.
• Manage customer expectations and contribute to a high level of customer satisfaction.
• Provide detailed and accurate sales forecasting, reporting, and performance insights to support management decisions.
• Travel for in-person meetings with customers and to develop key relationships.
• Travel to semi-annual furniture trade shows and other industry-related events.

Skills

Sales leadership

Relationship management

Strategic planning

Analytical skills

Communication

Education

Bachelor's degree in Business

Job description

For over 80 years, Skyline Furniture has been handcrafting custom, design-driven furniture just outside of Chicago. A third-generation, women-owned company, we’re proud to lead the way in accessible and sustainable, American-made furniture. Skyline has evolved into one of the industry’s most innovative manufacturers—earning recognition from Forbes, The New York Times, and Furniture Today.

Skyline is looking for a highly motivated member of the sales team to serve as Senior Account Manager primarily focused on strategic revenue growth with key accounts. Reporting to and partnering with Account Directors, this key account salesperson will execute Skyline’s go-to-market strategy and drive revenue growth across the company’s biggest accounts.

The ideal candidate is passionate about customer success, thrives in a fast-paced environment, and excells at solving problems efficiently. This role requires excellent communication skills, a collaborative mindset, and a strong commitment to improving internal processes and customer satisfaction.

Primary Responsibilities

• Partner with the Account Director to develop business strategies, achieve sales goals, and drive overall team performance
• Manage key account relationships at the highest level and participate in closing strategic opportunities
• Mentor, coach, and develop junior team members, providing guidance to enhance skills, drive results, and support career growth
• Collaborate with other departments to define, implement, and continuously improve sales processes and systems that enable team and company success
• Manage customer expectations and contribute to a high level of customer satisfaction
• Provide detailed and accurate sales forecasting, reporting, and performance insights to support management decisions
• Travel for in-person meetings with customers and to develop key relationships
• Travel to semi-annual furniture trade shows and other industry-related events

Qualifications

• 5+ years of sales and operational experience, preferably in a related field/industry
• Bachelor's degree in a related business field required
• Strong communication skills and experience managing customer relationships at the highest level in large organizations
• Mature and proactive, with evidence of working as true business partner to leadership
• Strong analytical skills in examining, developing, reengineering, and recommending sales-related systems, policies, and procedures
• Proven ability to interoperate the company's strategic vision into a successful sales plan
• A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player that is committed to lifelong learning and success for the company and its employees

Please note, this is a full time in-person position at our facilities in Thornton, IL.