Sales and Account Support Specialist

SKYLINE FURNITURE MFG; Illinois; On-site; USD 42,000 - 54,000; Full time

Job summary

Skyline Furniture has handcrafting experience and is seeking a Sales and Account Support Specialist to manage key retail accounts from onboarding through ongoing service at our Thornton, IL facility. The ideal candidate brings strong communication, details, and problem‑solving skills to improve customer satisfaction.

You will work with Account Managers to enhance orders, timelines, and data-driven insights, while supporting daily sales operations in a fast-paced environment.

Qualifications

• 1+ years of experience in sales support, customer service, or account management.
• Bachelor's degree in a related field preferred.
• Proficiency in Microsoft Office, including Excel.
• Strong verbal and written communication skills with the ability to build lasting customer relationships.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities independently.
• Proactive, solutions-oriented mindset with a strong focus on continuous improvement and team collaboration.

Responsibilities

• Act as a primary point of contact for customer issues and claims, delivering timely and professional resolutions.
• Identify trends in service performance and customer feedback to recommend and implement process improvements.
• Ensure timely, accurate order processing and work to optimize delivery timelines and transaction efficiency.
• Work with senior sales team and client to facilitate the setup of new items, including item photography and number creation, cover sheet development, and system upload.
• Conduct site audits to check for product placements, adjustments, removals, and work with internal and client teams to update as needed and measure success.
• Generate sales reports and review with senior management, including general sales and deductions, return rates, online reviews, and other data points to determine items success or failure.

Skills

Sales experience

Customer service

Account management

Excel

Communication

Detail oriented

Multitasking

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

For over 80 years, Skyline Furniture has been handcrafting custom, design-driven furniture just outside of Chicago. A third-generation, women‑owned company, we’re proud to lead the way in accessible and sustainable, American‑made furniture. Skyline has evolved into one of the industry’s most innovative manufacturers—earning recognition from Forbes, The New York Times, and Furniture Today.

Skyline is seeking a driven and detail‑oriented Sales and Account Support Specialist to join our sales team. This role will focus on the daily management of key accounts in the retail space, ensuring seamless customer experience from onboarding through ongoing service.

The ideal candidate is passionate about customer success, thrives in a fast‑paced environment, and excels at solving problems efficiently. This role requires excellent communication skills, strong attention to detail, a collaborative mindset, and a commitment to improving internal processes and customer satisfaction. Reporting to and partnering with Account Managers, this candidate will be responsible for maintaining and driving improvements in customer satisfaction.

Primary Responsibilities

• Act as a primary point of contact for customer issues and claims, delivering timely and professional resolutions
• Identify trends in service performance and customer feedback to recommend and implement process improvements
• Ensure timely, accurate order processing and work to optimize delivery timelines and transaction efficiency
• Work with senior sales team and client to facilitate the setup of new items, including item photography and number creation, cover sheet development, and system upload
• Conduct site audits to check for product placements, adjustments, removals, and work with internal and client teams to update as needed and measure success
• Generate sales reports and review with senior management, including general sales and deductions, return rates, online reviews, and other data points to determine items success or failure

Qualifications

• 1+ years of experience in sales support, customer service, or account management, preferably in a related industry
• Bachelor's degree in a related field preferred
• Proficiency in Microsoft Office, including experience with Excel
• Strong verbal and written communication skills with the ability to build lasting customer relationships
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities independently
• Proactive, solutions‑oriented mindset with a strong focus on continuous improvement and team collaboration

Please note, this is a full time in‑person position at our facilities in Thornton, IL.