Senior Account Manager

Jay Group; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401K with company discretionary match

Paid Holidays

Paid Time-Off

Short Term Disability Insurance

Long Term Disability Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Job summary

The Jay Group is seeking a Senior Account Manager based in Houston, Texas to act as the liaison between our Clients and internal teams. The role emphasizes consulting with Clients, interpreting trends from data, and driving successful ecommerce fulfillment projects.

Ideal candidates have 2–4 years in account management or logistics, strong communication, and problem-solving skills. Proficiency in MS Office is required; AS400 experience is a plus. Background checks may be required.

Qualifications

• 2–4 years of account management and/or logistics experience.
• Professional oral and written communication skills.
• Excellent problem solving skills.
• Ability to multi-task to meet tight deadlines.
• Business intelligence skills.
• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.
• AS400 experience preferred.
• Experience in ecommerce/fulfillment account management preferred.

Responsibilities

• Builds strong relationships internally and externally to guarantee project success.
• Executes projects from initial meeting to completion to meet expectations.
• Expedites responses to client requests to ensure satisfaction.
• Develops procedures to standardize operations and implements timelines.
• Performs general project administration (report generation, orders, KPIs, reviews).
• Identifies opportunities to provide additional value to the client.

Skills

Account management

Logistics

Client relations

Communication

Problem solving

Multi-tasking

Business intelligence

MS Office

Education

Bachelor's degree

Tools

AS400

Excel

PowerPoint

Job description

The Jay Group was founded in 1965 and has continued to grow as a leader in the growing ecommerce fulfilment and logistics industry. The Jay Group has two locations in Pennsylvania, one location in Reno, Nevada, and one location in Houston, Texas. We are seeking an experienced Senior Account Manager to act as the liaison between our Clients and internal teams. This position will be based in our Houston, Texas.

The experienced candidate should be one who enjoys consulting and interacting with Clients. Critical thinking skills is one of the most important traits we are looking for. Our Clients over the years have moved to a data driven business model so being able to communicate effectively, understand ecommerce operations, and interpret trends in numbers is critical to the success of the person.

Responsibilities include, but are not limited to:

• Builds strong relationships internally and externally to guarantee the success of the clients projects
• Responsible for the execution of the project from initial job meeting to the completion of the project to achieve mutually agreed upon expectations
• Expeditiously responds to client requests to achieve client satisfaction
• Develops job procedures to standardize project operations and implements timelines to eliminate work overload
• Perform general project administration, i.e. report generation, order processing, daily KPIs, and weekly or monthly Business Review meetings with the clients
• Ability to recognize opportunities to provide additional value to the client

Qualifications

• Previous college or business school degree with 2-4 years of account management and / or logistics experience required
• Must have professional oral and written communication skills.
• Excellent problem solving skills.
• Ability to multi-task to meet tight deadlines.
• Have business intelligence skills.
• Proficient knowledge of Microsoft Word, Excel, Outlook and PowerPoint are required
• Previous experience working in an AS400 environment is preferred.
• Experience in an e-commerce/fulfillment account management position is strongly preferred
• 401K with company discretionary match
• Discounted Shopper Club Memberships
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Long Term Disability Insurance
• Paid Holiday Hours
• Paid Time-Off
• Short Term Disability Insurance
• Vision Insurance

What does it take to be a Jay Group Team Member?

Uphold Jay Group Core Values

• Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
• Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
• We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
• Built on Trust: We live our legacy of being open, honest, ethical, and genuine.

Additional Criteria

• Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.
• Must be willing to submit a background check.
• Ability to work legally in the United States