Senior Account Manager

Marsh McLennan; Florida; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

401k

Hybrid work

Professional development opportunities

Six week paid parental leave

Charitable contribution match programs

Stock purchase opportunities

Generous time off

Job summary

Marsh McLennan Agency seeks a Business Insurance Senior Account Manager to manage a high-profile book and lead client service teams. You will expand relationships, coordinate renewals, and drive cross-sell opportunities, while mentoring staff and ensuring timely, accurate service.

With a five-year insurance background and an active 220 license, you will navigate complex client needs, communicate effectively, and partner with Producers. MMA offers a hybrid work model and comprehensive benefits.

Qualifications

• Five years of relevant insurance industry experience.
• Current 220 license.
• Strong client relations to build and maintain positive business relationships with clients and market contacts.
• Excellent communication skills and service orientation.
• Ability to provide direction, feedback, and training to maximize productivity.

Responsibilities

• Build and maintain key client and carrier relationships by phone, email and in person.
• Lead the client service team in service activities related to administration, billing, claims issues and problem solving.
• Coordinate renewal processes and present options to clients to gain renewal acceptance or market alternatives.
• Market and promote accounts to Producers; prepare information for presentations to clients.
• Oversee implementation, forms delivery, and relationship management meetings with clients.
• Mentor team members and coordinate internal/external activities to ensure timely handling of accounts.
• Stay current on product changes, law/regulatory updates, and carrier meetings.

Skills

Client relations

Communication skills

Leadership

Mentoring

Cross-selling

Relationship management

Team coordination

Microsoft Office

Tools

Microsoft Office Suite

Job description

Company:

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MRSH).

Description:

We are looking for a Business Insurance Senior Account Manager who is accountable for managing a high-profile book of business that is complex to handle and generates substantial revenue that is critical to the company operations.

A day in the life.

• Build and maintain key client and carrier relationships by phone, email and in person.
• Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals.
• Lead the client service team in service activities related to administration, billing, claims issues and problem solving.
• Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner.
• Continually seek cross-sell opportunities and suggest new lines of coverage.
• Monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.
• Lead the marketing of accounts of smaller, less complex accounts.
• Independently prepare marketing information for smaller and/or less complex accounts for Producer or client. Provide required information to Producer and participate in presenting options to the client.
• Manage the implementation process; prepare and deliver all applicable forms to client.
• Formulate a plan with Producer to conduct relationship management meetings and/or visits with assigned clients.
• Proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow up in client management system(s). Also, understand how to use the system to acquire information to assist clients.
• Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.
• Mentor team members.
• Other duties and responsibilities as requested by management.

Our future colleague:

undefined Our future colleague: Five years of relevant insurance industry experienceCurrent 220 licenseStrong client relation skills to build and maintain positive business relationships with clients and market contacts, including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problemsAbility to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team moraleDemonstrate proficiency in basic computer applications, such as Microsoft Office Suite

Valuable benefits.

• Generous time off, including personal and volunteering
• Health Insurance
• 401k
• Professional development opportunities
• Hybrid work
• Six week paid parental leave for the birth or adoption of a child
• Charitable contribution match programs
• Stock purchase opportunities

Equal Opportunity Statement

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.