Senior Account Manager

Indicia Ltd; Austin (MN); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Cell phone reimbursement

Generous PTO

Volunteer days

Professional development opportunities

Employee reward and recognition

Job summary

Indicia Ltd is seeking a Senior Account Manager to oversee the management and growth of your account. You will lead client relationships, present performance reviews, and collaborate with cross-functional teams to deliver exceptional service and strategic outcomes.

You will drive growth by expanding opportunities with existing clients, managing budgets, and ensuring delivery excellence across campaigns and partnerships.

Qualifications

• 7+ years of experience in print/promotional product, or procurement outsource agency servicing CPG/retail client brands.
• Experience with POS procurement, production, and planning preferred.
• Prior leadership/management experience required.
• Proven success growing and maintaining business and driving top-line revenue growth and margin enhancement.
• Extensive experience engaging and influencing cross-functionally, across client marketing/brand teams and supply chain.
• Excellent attention to detail; proficient in Excel, Word and PowerPoint.
• Strong project management skills.

Responsibilities

• Act as senior point of contact for clients on day-to-day matters.
• Lead client meetings, presentations, and workshops to review campaign performance and growth opportunities.
• Deliver best in class service, understand client objectives, and develop strategies to drive business growth.
• Identify procurement pattern efficiencies and communicate opportunities for improvement.
• Drive client sales and ensure budgets are managed and margins maintained.
• Drive thought leadership and innovation for client programs.
• Monitor activity to ensure deliverables are on target, on brand, on time, and within budget.
• Coordinate with internal teams and external partners to meet deadlines and sign-offs.
• Review briefs and provide feedback on concepts to align with client expectations.

Skills

Account Management

Leadership

Sales Growth

Cross-functional Influence

Excel

PowerPoint

Project Management

POS procurement

Tools

Excel

Word

PowerPoint

Job description

Senior Account Manager

Department: Account Management

Employment Type: Full Time

Location: United States - Hybrid (Austin, Minnesota)

Reporting To: Matthew G

Description

About the Role

As a Senior Account Manager, you will play a crucial role in overseeing the management and growth of your account. The Senior Account Manager will be responsible for achieving commercial targets, delivering “new from existing” client growth, and ensuring executional excellence in collaboration with colleagues across support functions.

They will inspire and excite our clients and deliver on key commercial principles for both client and adm.

Key Responsibilities

Client Relationship Management:

• Act as senior point of contact for clients on day-to-day matters. Cultivate and maintain strong relationships with clients, ensuring’ expectations are understood and exceeded.
• Lead client meetings, presentations, and workshops to review campaign performance, discuss strategic initiatives, and identify opportunities for growth.
• Deliver best in class service to our clients, understand clients’ brands, business objectives, and industry dynamics to develop strategies and solutions that drive business growth.
• Identify and communicate potential client efficiencies in procurement patterns, buying cycles, product category focus, sustainability, and alternative POS/Premium development.
• Drive client sales, ensuring that profit budgets are exceeded and that all costs related to your team orders are strictly controlled.
• Drive thought leadership, identifying and driving innovation adm could deliver for clients.

Project Coordination and Execution:

• Monitor all activity to ensure all deliverables are on target, on brand, and delivered on time, to the highest standard of quality and within budget.
• Manage multiple projects simultaneously. Independently manage priorities and lead well under pressure. Escalate challenges and offer solutions to the AD or BD effectively.
• Coordinate effectively and collaboratively with all internal teams and external partners ensuring all sign-offs and deadlines are met in accordance with critical timelines.
• Execute our Sustainability agenda and achieve key metrics concerning GHG emissions, water consumption, recyclability, and more.

Brief Development and Review:

• Collaborate with clients to understand their preferences, brand guidelines, and campaign objectives, translating them into clear and actionable briefs for internal teams.
• Review and provide feedback on creative concepts and samples ensuring they align with client expectations, brand standards, and project requirements.

Campaign Performance Monitoring and Reporting:

• Analyze management information, financial, and sales reports to ensure achievement of internal objectives and client SLAs.
• Prepare regular reports and presentations for clients, summarizing project outcomes, key insights, and providing strategic recommendations for future planning and optimization.

Skills, Knowledge & Expertise

• 7+ years of experience working for a print/promotional product, or procurement outsource agency, servicing CPG/retail client brand teams.
• Experience with POS procurement, production, and planning preferred.
• Prior leadership/management experience required.
• Proven success growing and maintaining business and driving top-line revenue growth and margin enhancement.
• Extensive experience engaging and influencing cross functionally, particularly across multiple client marketing / brand teams and internal supply chain teams.
• Exceptional detail-oriented skills; proficient in Excel, Word and PowerPoint.
• Strong project management skills.

Job Benefits

• Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

Equal Opportunities

adm is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.