Account Director (Print/POSM)

Instant Impact; Richmond (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Instant Impact is seeking an Account Director to lead a key CPG account, managing senior client stakeholders and delivering strategic growth across print and POS displays. The role focuses on strengthening partnerships, guiding cross-functional teams, and maintaining excellent service delivery in a fast-paced marketing environment.

You will oversee P&L, budgeting, forecasting, and client communications, while mentoring teams to achieve high performance and client satisfaction.

Qualifications

• Bachelor's degree with 10+ years of experience in marketing, promotional products, print, or procurement outsourcing for CPG or retail clients.
• Experience managing budgets, forecasting, and P&L.
• Proven success building and growing strategic client relationships.
• Experience leading teams and developing high-performing talent.
• Strong communication, presentation, and relationship-building skills.
• Proactive, solutions-oriented mindset with ability to thrive in a fast-paced environment.
• Willingness to travel as needed.

Responsibilities

• Build and maintain trusted relationships with senior client stakeholders as the strategic lead for the account.
• Lead client meetings, business reviews, and presentations with insights and recommendations.
• Identify opportunities to expand existing business and deliver value-added solutions.
• Oversee day-to-day account operations, ensuring timely, budget-compliant delivery of projects.
• Manage account financial performance, including P&L ownership, forecasting, and profitability.
• Partner with cross-functional teams to drive process improvements and operational excellence.
• Lead, mentor, and develop a team to foster a collaborative, high-performing culture.

Skills

Client relationship management

Leadership

Strategic thinking

Financial acumen

Presentation skills

Travel flexibility

Education

Bachelor's degree

Job description

We're currently partnering with one of our clients to identify an experienced Account Director to lead a key CPG account. This is an exciting opportunity for someone who enjoys building strong client partnerships, leading high-performing teams, and driving strategic growth within a fast-paced, client-focused environment in the marketing space.

As the primary point of contact for senior client stakeholders, you'll be responsible for overseeing the overall health of the account, ensuring exceptional service delivery, and identifying opportunities to grow the business. You'll work closely with internal teams and clients to deliver innovative solutions across print and Point-of-Sale (POS) displays while balancing operational excellence with financial performance.

What You'll Be Responsible For

• Build and maintain trusted relationships with senior client stakeholders while serving as the strategic lead for the account.
• Lead client meetings, business reviews, and presentations, providing insights, performance updates, and recommendations.
• Identify opportunities to expand existing business and deliver value-added solutions that support client objectives.
• Oversee day-to-day account operations, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Manage account financial performance, including P&L ownership, forecasting, budgeting, and profitability.
• Partner with cross-functional teams to drive process improvements and ensure operational excellence.
• Lead, mentor, and develop a team while fostering a collaborative and high-performing culture.

What We're Looking For

• Bachelor's degree with 10+ years of experience working within a marketing, promotional products, print, or procurement outsourcing agency supporting CPG or retail clients.
• Strong experience with print production, POS displays, promotional products, and procurement.
• Proven success managing strategic client relationships and growing existing accounts.
• Experience leading teams and developing high-performing talent.
• Strong financial acumen with experience managing budgets, forecasting, and P&L performance.
• Excellent communication, presentation, and relationship-building skills with the ability to influence stakeholders at all levels.
• A proactive, solutions-oriented mindset with the ability to thrive in a fast-paced environment.
• Willingness to travel as needed.

If you're an experienced client services leader who enjoys developing long-term partnerships, leading teams, and driving business growth, I'd love to connect and share more about this opportunity.