Senior Account Manager

adm-Indicia; Dallas (TX); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Cell phone reimbursement

Job summary

adm Indicia is a next-generation brand activation agency delivering ROI-focused experiences for major brands. The Senior Account Manager will lead day-to-day client relations, oversee POS and promotional program execution, and coordinate with suppliers to ensure on-time delivery.

The role emphasizes collaboration, strategic thinking, and strong leadership across cross-functional teams. The position requires a Bachelor's degree with 5+ years in promo/procurement, plus a track record of growing

Qualifications

• Bachelor's degree with 5+ years in promo/procurement serving CPG/retail brands.
• 3+ years in leadership/management roles.
• Experience overseeing campaigns with print, POS, events or experiential production.
• Proven ability to manage supplier relationships and direct vendor comms.
• Strategic, analytical mindset with big-picture thinking.
• Self-starter with solution-focused problem solving.
• Strong project/order management and organization.
• Successful track record expanding key accounts and revenue.
• Excellent collaboration with client marketing, supply chain and global teams.
• Culturally aware with strong written and verbal communication.

Responsibilities

• Lead day-to-day management of client accounts and campaigns.
• Oversee project execution across POS and promotional programs.
• Build and maintain strong client relationships and SLAs.
• Collaborate with internal teams and external suppliers.
• Plan strategically and execute results-driven campaigns.
• Prepare professional presentations for clients and stakeholders.
• Monitor performance and resolve issues to meet deliverables.

Skills

Leadership

Client relationships

Strategic thinking

Project management

Communication

Cross-functional

POS knowledge

Team leadership

Education

Bachelor's degree

Tools

Vendor management tools

Job description

Senior Account Manager

Department: Account Management

Employment Type: Full Time

Location: Dallas-Fort Worth

Reporting To: Christine Callejas

Compensation: $80,000 - $95,000 / year

Description

About adm Indicia

adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI.

Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence.

Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

Our values

We are collaborative, we thrive through our relationships.

We are courageous, we create boldly and execute fearlessly.

We are authentic, we act with integrity and transparency.

We are pioneering, we win when we lead the way.

We are purpose-driven, we create meaningful, sustainable and profitable brand experiences.

About the Role:

As a Senior Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across point-of-sale (POS), and promotional programs. Prior experience working with printing vendors for onsite press checks is a plus.

Responsibilities

• Understand our clients’ business, and their goals/needs; ensure they feel valued.
• Work independently and with team members to drive efficiencies and problem-solve. Escalate issues/challenges to your manager, communicate resolutions effectively.
• Build effective relationships with clients, proactively and professionally lead client relationships, ensuring their expectations are exceeded.
• Identify and resolve any/all issues relating to client within agreed SLA’s.
• Collaborate and build relationships with internal support departments and key external suppliers.
• Collaborate with internal and external teams in the strategic planning and tactical execution of results-driven campaigns for promotional/premium related projects.
• Prepare and provide professional presentations to clients and customers.

Team Management

• Provide leadership and management to the team, including setting goals and objectives, managing workload and priorities, and ensuring the team meets client deliverables.
• Identify training and development needs of team members and provide opportunities for growth and development.

Supplier Management

• Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
• Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
• Review creative concepts and physical samples to ensure brand and project alignment.

Campaign Performance Monitoring & Reporting

• Track and analyze program performance, generating regular updates/reports to client and leadership.
• Use data insights to make recommendations for ongoing improvements and future program planning.

Skills and Experience

• Bachelor’s degree with 5+ years of experience working for a promotional product, or procurement outsource agency, servicing CPG/retail client brand teams.
• 3+ years of leadership/management experience
• Prior experience overseeing campaigns that include print, point-of-sale, tradeshow booths or experiential production.
• Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
• Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
• Self-starter with a resourceful, solution-oriented approach to problem solving.
• Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
• Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
• Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
• Culturally aware and able to communicate effectively across international teams.
• Excellent written and verbal communication skills with a confident, client-facing presence.

Benefits

• Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 2-4 days per month onsite
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

adm is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.