Senior Account Manager

adm Indicia; Austin (MN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Cell phone reimbursement

Generous PTO

Job summary

adm Indicia is seeking a Senior Account Manager to oversee account growth and relationship management in a hybrid role serving US clients. You will lead strategic initiatives, manage campaigns, and collaborate across support functions to deliver strong commercial outcomes.

The role requires at least 7+ years in related sectors, with proven leadership, client insight, and cross-functional influence. A track record in print/promotional or procurement-related services is preferred, with a focus on

Qualifications

• 7+ years of experience in a print/promotional product or procurement outsourcing agency servicing CPG/retail client brand teams.
• Experience with POS procurement, production, and planning preferred.
• Prior leadership/management experience required.
• Proven success growing and maintaining business and driving top-line revenue growth and margin enhancement.
• Extensive experience engaging and influencing cross functionally across multiple client marketing/brand teams and internal supply chain teams.
• Exceptional detail-oriented skills; proficient in Excel, Word and PowerPoint.
• Strong project management skills.

Responsibilities

• Act as senior point of contact for clients on day-to-day matters; cultivate and maintain strong client relationships.
• Lead client meetings, presentations, and workshops to review campaign performance and growth opportunities.
• Deliver best-in-class service by understanding client objectives and industry dynamics to drive growth.
• Identify efficiencies in procurement patterns, buying cycles, and product category focus.
• Drive client sales, exceed profit budgets, and control team order costs.
• Drive thought leadership and innovation for clients.

Skills

Client relationships

Project management

Brief development

Campaign analysis

Leadership

Cross-functional influence

Experience with marketing campaigns

Strategic planning

Tools

Excel

Word

PowerPoint

Job description

Department: Account Management

Location: United States - Hybrid (Austin, Minnesota)

Description

As a Senior Account Manager, you will play a crucial role in overseeing the management and growth of your account. The Senior Account Manager will be responsible for achieving commercial targets, delivering “new from existing” client growth, and ensuring executional excellence in collaboration with colleagues across support functions. They will inspire and excite our clients and deliver on key commercial principles for both client and adm.

About the Role

As a Senior Account Manager, you will play a crucial role in overseeing the management and growth of your account. The Senior Account Manager will be responsible for achieving commercial targets, delivering “new from existing” client growth, and ensuring executional excellence in collaboration with colleagues across support functions. They will inspire and excite our clients and deliver on key commercial principles for both client and adm.

Key Responsibilities

Client Relationship Management

• Act as senior point of contact for clients on day-to-day matters. Cultivate and maintain strong relationships with clients, ensuring’ expectations are understood and exceeded.
• Lead client meetings, presentations, and workshops to review campaign performance, discuss strategic initiatives, and identify opportunities for growth.
• Deliver best in class service to our clients, understand clients’ brands, business objectives, and industry dynamics to develop strategies and solutions that drive business growth.
• Identify and communicate potential client efficiencies in procurement patterns, buying cycles, product category focus, sustainability, and alternative POS/Premium development.
• Drive client sales, ensuring that profit budgets are exceeded and that all costs related to your team orders are strictly controlled.
• Drive thought leadership, identifying and driving innovation adm could deliver for clients.

Project Coordination and Execution

• Monitor all activity to ensure all deliverables are on target, on brand, and delivered on time, to the highest standard of quality and within budget.
• Manage multiple projects simultaneously. Independently manage priorities and lead well under pressure. Escalate challenges and offer solutions to the AD or BD effectively.
• Coordinate effectively and collaboratively with all internal teams and external partners ensuring all sign-offs and deadlines are met in accordance with critical timelines.
• Execute our Sustainability agenda and achieve key metrics concerning GHG emissions, water consumption, recyclability, and more.

Brief Development and Review

• Collaborate with clients to understand their preferences, brand guidelines, and campaign objectives, translating them into clear and actionable briefs for internal teams.
• Review and provide feedback on creative concepts and samples ensuring they align with client expectations, brand standards, and project requirements.

Campaign Performance Monitoring and Reporting

• Analyze management information, financial, and sales reports to ensure achievement of internal objectives and client SLAs.
• Prepare regular reports and presentations for clients, summarizing project outcomes, key insights, and providing strategic recommendations for future planning and optimization.

Skills, Knowledge & Expertise

• 7+ years of experience working for a print/promotional product, or procurement outsource agency, servicing CPG/retail client brand teams.
• Experience with POS procurement, production, and planning preferred.
• Prior leadership/management experience required.
• Proven success growing and maintaining business and driving top-line revenue growth and margin enhancement.
• Extensive experience engaging and influencing cross functionally, particularly across multiple client marketing / brand teams and internal supply chain teams.
• Exceptional detail-oriented skills; proficient in Excel, Word and PowerPoint.
• Strong project management skills.

Job Benefits

• Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

Equal Opportunities

adm is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.