Account Director (Print/Point-of-Sale)

adm Indicia; Richmond (VA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Cell phone reimbursement

Hybrid work schedule

Job summary

adm Indicia is seeking an Account Director to provide strategic leadership in a client-service environment. You will build and maintain strong client relationships while driving account growth, profitability, and satisfaction.

The role reports to the Vice President, Client Services, and requires senior leadership of teams across regions with a focus on delivering measurable ROI and operational excellence in a hybrid U.S. setting (Richmond, VA).

Qualifications

• Bachelor’s degree with 10+ years experience working for a promotional products or procurement outsourcing agency.
• Solid background and knowledge in POS Display production.
• Excellent client relationship management skills and cross-functional leadership.
• Proven experience driving top-line revenue growth and margin enhancement.
• Excellent written and verbal communication skills.
• Team player with prior leadership and people management experience.
• MS Office proficiency incl. Excel and PowerPoint.
• Experience with overseas sourcing is advantageous.
• Able to work in a fast-paced environment and travel when required.

Responsibilities

• Lead client accounts and maintain strong client relationships while growing profitability.
• Serve as main contact for stakeholders across design, manufacturing, print, POS and related projects.
• Identify procurement efficiencies and alternate manufacturing options to boost ROI.
• Develop process enhancements to deliver consistent outsourcing procurement and service delivery.
• Align with Key Account Management to track progress and manage risks.

Skills

Client relationship mgmt

Leadership

Revenue growth

Communication

Excel/PowerPoint

Problem solving

Overseas sourcing

POS display knowledge

Fast-paced environment

Travel readiness

Education

Bachelor’s degree with 10+ years experience in promo/procurement outsourcing

Job description

Compensation: $120,000 - $140,000 / year

Department: Account Management

Location: Hybrid - US (Richmond, VA)

Description

About adm Indicia adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI. Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence. Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

Our values We are collaborative, we thrive through our relationships. We are courageous, we create boldly and execute fearlessly. We are authentic, we act with integrity and transparency. We are pioneering, we win when we lead the way. We are purpose-driven, we create meaningful, sustainable and profitable brand experiences.

About the Role: The Account Director role is responsible for providing strategic leadership within a client service-focused environment. This individual will build and maintain strong client relationships while driving account growth, profitability, and client satisfaction.

Responsibilities include leading client accounts, making strategic and day-to-day business decisions, managing financial performance, and understanding the impact those decisions have on the overall P&L. The Account Director is a recognized leader of people with a proven track record of delivering results in a client-focused environment.

The ideal candidate is an innovative and strategic thinker with strong leadership skills and a demonstrated ability to successfully grow client relationships, drive profitability, and lead high-performing teams. This role reports directly to the Vice President, Client Services.

Responsibilities

• Senior leadership role leading the client team and developing and sustaining client relationships with the ability to advance and elevate relationships within an account
• Main point of contact for client stakeholders for all design, manufacturing, print, POS, and premium/incentive-related projects including preparing and leading all ongoing monthly and quarterly client performance reviews
• Work collaboratively with senior client stakeholders to identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus and alternative manufacturing, print, POS, and premium/incentive-related items or programs in development to deliver value and enhance ROI for our clients
• Devise and deliver all internal and external process enhancements to ensure excellent and consistent delivery of our outsourcing procurement and service model, achieving all operational KPIs and satisfying all contractual obligations
• Align with the Key Account Management approach to track progress and measure client risk

Business Development and Business Planning

• Participate in the formation of proposals for business expansion within existing client sites; ensure the successful introduction and implementation of new contracts or services
• Expand understanding of client’s business, their industry, and key developments
• Participate in the strategic planning process for the region and develop effective strategic plans and annual objectives for accounts
• Leverage cross functional people and capabilities within adm to ensure all new business opportunities; acquisition or expansion, have adm in the position to win

Operational Management

• Ensure the continuous review and improvement of client metrics and reporting
• Develop and maintain flexible staffing targets based on profitability
• Manage the strategic allocation of resources
• Foster a culture of excellence and ensure continuous improvement through the consistent employment of business best practices
• Ensure scalable processes and systems are in place to optimize team performance

Financial Management

• Responsible for successful P&L management, including delivering against budgets, revenue forecasting, and tracking performance KPIs
• Accountability for the overall financial performance of the accounts against budget
• Manage the budgeting process with the Commercial Finance Manager and Account Director
• Ensure all direct reports are clear about financial targets and annual business goals and support their achievements
• Ensure a structured plan for profit enhancement is in place and is monitored closely for performance

People Management and Development

• Work closely with all levels, including senior and executive management, managers, and staff at client sites across the region
• Manage the selection, development, retention, motivation, and performance management of direct reports
• Ensure all Human Resources matters are managed effectively and consistently
• Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place
• Manage the succession planning process for team members
• Identify and ensure training and professional development requirements of the team are established, executed, and monitored

Skills and Experience

• Bachelor’s degree with 10+ years of experience working for a promotional products or procurement outsourcing agency, servicing CPG/retail client brand teams
• Solid background and knowledge in POS Display production
• Exceptional client relationship management skills – professional, honest, direct, open, and approachable; extensive experience engaging and influencing cross-functional teams
• Proven experience driving top-line revenue growth and margin enhancement
• Excellent written and verbal communication skills
• Team player that leads by example with prior leadership and people management experience
• Excellent MS Office suite skills, including advanced knowledge of Excel and PowerPoint
• Problem solver with the ability to identify and clearly present innovative solutions
• Proven track record in managing overseas sourcing projects would be advantageous
• Ability to work in fast-paced environment
• Willingness to travel when required

Benefits

• Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 2 days/week in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

adm is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don\'t hesitate to let us know.