Senior Account Manager

Circle Logistics Inc.; Ann Arbor, Northern (MI, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Circle Logistics Inc. in Ann Arbor, MI is seeking a Senior Account Manager to own the full lifecycle of client relationships from prospecting to load delivery.

This role begins remotely and will transition to on-site as the local office opens, offering a high-energy, commission-driven environment and opportunities for advancement. You will manage shipper relationships, negotiate rates, and collaborate with carriers and operations to ensure successful freight execution while expanding the

Qualifications

• Freight brokerage experience required with solid industry terminology and customer expectations.
• Prior B2B sales experience with CRM usage to manage relationships and pipelines.
• Proven success in a performance- or commission-based sales environment with earning potential beyond base.
• Experience in freight brokerage Business Development or Account Executive roles, with an established network or qualified prospects.

Responsibilities

• Prospect and develop new shipper relationships through outbound outreach and networking.
• Build and maintain a strong pipeline of freight opportunities.
• Manage the full sales cycle from initial prospecting to closing new business.
• Oversee day-to-day management of customer accounts and freight movements.
• Coordinate with carriers and internal operations to ensure successful load execution.
• Negotiate rates with customers and carriers to maintain margins.
• Provide exceptional customer service and proactive communication.
• Grow and retain existing accounts by identifying new opportunities.
• Monitor market conditions and provide strategic solutions to customers.

Skills

Freight brokerage experience

B2B sales

CRM platforms

Sales prospecting

Negotiation

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

Ready to bet on yourself?

Circle Logistics is on the hunt for a proven Senior Account Manager. At Circle, we're not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

What We Are Looking For:

As a team, we are looking for driven people who haveGRIT, TENACITY & A DESIRE TO WIN!

Position Overview

Circle Logistics is seeking a driven Senior Account Manager to join our Ann Arbor, MI team. This role operates in a cradle-to-grave brokerage environment, meaning you will be responsible for the full lifecycle of your accounts—from prospecting and securing new customers to managing freight execution and maintaining long-term client relationships.

This position is ideal for someone who thrives in a high-energy sales environment, enjoys building relationships, and takes pride in owning their accounts from the first call through successful load delivery.

This is a remote role to start. Once our office opens in the Ann Arbor area, the role will be an on-site position.

Key Responsibilities

• Prospect and develop new shipper relationships through outbound outreach and networking
• Build and maintain a strong pipeline of freight opportunities
• Manage the full sales cycle from initial prospecting to closing new business
• Oversee day-to-day management of customer accounts and freight movements
• Coordinate with carriers and internal operations teams to ensure successful load execution
• Negotiate rates with both customers and carriers to maintain strong profit margins
• Provide exceptional customer service and proactive communication
• Grow and retain existing accounts by identifying new opportunities and expanding freight volume
• Monitor market conditions and provide strategic solutions to customers

What Success Looks Like

• Consistently generating new business and expanding customer relationships
• Building a stable book of accounts that produces a consistent margin
• Successfully managing freight from pickup through delivery
• Maintaining strong customer retention through service and communication
• Contributing to the growth and performance of the overall team

Why Join Circle Logistics

• Opportunity to fully own and grow your book of business
• High-performance sales environment with strong earning potential
• Supportive team culture and leadership
• Clear opportunities for professional growth and advancement

Qualifications

• Freight brokerage experienceis required,with a solid understanding of industry terminology, processes, and customer expectations.
• Prior B2B sales experiencerequired, with demonstrated proficiency using CRM platforms to manage customer relationships, sales activities, and pipelines.
• Proven success in a performance- or commission-based sales environment, with a strong drive to exceed goals and maximize earning potential beyond a base salary.
• Ideal candidates will have previous experience in a freight brokerage Business Development or Account Executive role, along with an established network of customer relationships or a pipeline of qualified prospects that can be leveraged to build business at Circle Logistics.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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