Senior Account Manager

Circle Logistics, Inc; Ann Arbor (MI); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Circle Logistics is seeking a Senior Account Manager for our Ann Arbor, MI team. This cradle-to-grave brokerage role covers prospecting through freight execution and long-term client relationships.

The position starts remotely, with on-site work expected once the Ann Arbor office opens. Ideal candidates bring freight brokerage and B2B sales experience, CRM proficiency, and a track record of performance-based success.

Qualifications

• Freight brokerage experience required and knowledge of industry terms.
• B2B sales experience with CRM proficiency.
• Proven success in commission-based sales and goal attainment.

Responsibilities

• Prospect and develop new shipper relationships through outbound outreach.
• Manage full sales cycle from prospecting to closing.
• Oversee daily management of customer accounts and freight movements.
• Coordinate with carriers and internal ops to ensure delivery.
• Negotiate rates to maintain strong margins.
• Provide proactive customer service and communication.
• Grow and retain accounts by expanding freight volume.

Skills

Freight brokerage

B2B sales

Commission-based sales

Business development

CRM proficiency

Tools

CRM software

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

Job Description

Ready to bet on yourself?

Circle Logistics is on the hunt for a proven Senior Account Manager. At Circle, we're not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

What We Are Looking For:

As a team, we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!

Position Overview

Circle Logistics is seeking a driven Senior Account Manager to join our Ann Arbor, MI team. This role operates in a cradle-to-grave brokerage environment, meaning you will be responsible for the full lifecycle of your accounts—from prospecting and securing new customers to managing freight execution and maintaining long-term client relationships.

This position is ideal for someone who thrives in a high-energy sales environment, enjoys building relationships, and takes pride in owning their accounts from the first call through successful load delivery.

This is a remote role to start. Once our office opens in the Ann Arbor area, the role will be an on-site position.

Key Responsibilities

• Prospect and develop new shipper relationships through outbound outreach and networking
• Build and maintain a strong pipeline of freight opportunities
• Manage the full sales cycle from initial prospecting to closing new business
• Oversee day-to-day management of customer accounts and freight movements
• Coordinate with carriers and internal operations teams to ensure successful load execution
• Negotiate rates with both customers and carriers to maintain strong profit margins
• Provide exceptional customer service and proactive communication
• Grow and retain existing accounts by identifying new opportunities and expanding freight volume
• Monitor market conditions and provide strategic solutions to customers

What Success Looks Like

• Consistently generating new business and expanding customer relationships
• Building a stable book of accounts that produces a consistent margin
• Successfully managing freight from pickup through delivery
• Maintaining strong customer retention through service and communication
• Contributing to the growth and performance of the overall team

Why Join Circle Logistics

• Opportunity to fully own and grow your book of business
• High-performance sales environment with strong earning potential
• Supportive team culture and leadership
• Clear opportunities for professional growth and advancement

Qualifications

• Freight brokerage experience is required, with a solid understanding of industry terminology, processes, and customer expectations.
• Prior B2B sales experience required, with demonstrated proficiency using CRM platforms to manage customer relationships, sales activities, and pipelines.
• Proven success in a performance- or commission-based sales environment, with a strong drive to exceed goals and maximize earning potential beyond a base salary.
• Ideal candidates will have previous experience in a freight brokerage Business Development or Account Executive role, along with an established network of customer relationships or a pipeline of qualified prospects that can be leveraged to build business at Circle Logistics.

Additional Information

All your information will be kept confidential according to EEO guidelines.