Senior Account Executive- US

Hiver; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Hiver, based in San Francisco, is seeking a Senior Account Executive to own the US sales cycle from prospecting to close across SMB, mid-market, and enterprise. You’ll drive your own pipeline and work autonomously in a fast-growing AI-driven customer service platform.

You’ll collaborate with SDRs, Product, Marketing, and Customer Success to tailor solutions, navigate multiple stakeholders, and accelerate growth in the US territory.

Qualifications

• 3+ years quota-carrying SaaS sales in the US.
• Proven ability to build a book of business with outbound prospecting.
• Experience selling SMB to enterprise and managing US territory.
• Strong consultative selling with discovery and stakeholder management.
• Ability to meet targets in a fast-paced environment.
• Experience using AI tools to improve sales workflow.

Responsibilities

• Own end-to-end sales cycle in the US SMB to enterprise.
• Collaborate with SDRs to plan territory coverage and pipeline.
• Build territory from ground up with outbound motion.
• Conduct consultative sales and deepen relationships.
• Navigate multiple stakeholders and buying processes.
• Partner with Product, Marketing, CS to relay territory feedback.
• Shape and improve sales process as territory grows.

Skills

Quota-carrying sales

Full-cycle SaaS

Outbound prospecting

Consultative selling

Stakeholder management

AI in sales

US territory management

Job description

Senior Account Executive- US

Department: Sales

Employment Type: Full Time

Location: San Francisco

Description

About us:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Opportunity:

We're looking for a hungry, self-directed Account Executive to grow our US territory. This is not a role for someone who wants pipeline handed to them and just needs to close it. You'll be manufacturing your own outcomes: prospecting, qualifying, building relationships, and closing, across the full range of deal sizes, from SMB through enterprise.

Key Responsibilities

• Own the entire sales cycle end to end, from self-sourced prospecting through close and activation, across SMB, mid-market, and enterprise accounts in the US.
• Work closely with SDRs to plan territory coverage and pipeline strategy, using them as a force multiplier alongside your own self-sourced outbound efforts, not as a replacement for them.
• Build your territory from the ground up: identify target accounts, uncover opportunities, develop your own outbound motion, and create pipeline rather than waiting for leads to be handed to you.
• Run a consultative sales process—understand customer needs, advise on the right solution, and build relationships that extend beyond the initial deal.
• Navigate multiple stakeholders and complex buying processes, from individual decision-makers at SMBs to multi-threaded buying committees at enterprise accounts.
• Partner cross-functionally with Product, Marketing, and Customer Success to bring market feedback into the business and represent the needs of your territory.
• Actively shape and improve the sales process as the US territory grows, rather than simply executing an existing playbook.

Key Requirements

• 3+ years of quota-carrying, full-cycle SaaS sales experience in the US market, with a demonstrated ability to generate your own pipeline through outbound prospecting.
• A proven track record of building a book of business, market, or territory from limited or no existing pipeline. This is the single most important qualifier for the role.
• Experience selling across SMB, mid-market, and enterprise accounts, with the ability to adapt your sales approach to different deal sizes and buying processes.
• Strong consultative selling skills, including discovery, problem identification, stakeholder management, and the ability to advise rather than simply pitch.
• Consistent track record of meeting or exceeding sales targets in a fast-paced and ambiguous environment.
• Experience managing a US territory independently, including account prioritization, prospecting strategy, pipeline generation, forecasting, and deal execution.
• Fluent, hands-on user of AI tools in your sales workflow—including prospecting, account research, personalization, outreach, call preparation, and deal strategy. You actively use AI to improve your speed and effectiveness, rather than simply being familiar with the tools.
• Experience selling AI-enabled or AI-native products is a strong plus, with the ability to articulate AI value propositions to both technical and non-technical buyers.